Director, Compliance Program

About the Director, Compliance Program at Headspace:

This position serves as the focal point of responsibility for the effective design, development and implementation of the company-wide compliance program at Headspace.  The Director of Compliance serves as the liaison between care services leaders and the compliance team, and leads enterprise collaborations with key stakeholders, including but not limited to, finance & revenue cycle, product engineering, care operations and people operations. The Director of Compliance works closely with leadership across the organization to establish an industry leading compliance program, develop a culture of compliance and effectively drive initiatives that forward the goals of the Compliance Committee and the organization.

What you will do:

• Provide leadership and oversight for all areas of the Headspace Compliance Program, team, and initiatives. 
• Develop and promote a culture of compliance across the organization that supports a distributed model of compliance throughout the organization. 
• Oversee the development of companywide compliance training and recommend proactive measures that will reduce the risk of potential violations or non-compliance.
• In collaboration with the Chief Compliance Officer, develop and implement annual work plans (KRs),  annual risk assessments and corrective action plans. Oversee and drive the cross-functional work streams required to accomplish these initiatives. 
• In collaboration with the Chief Compliance Officer, responsible for the governance of the Headspace Compliance Program (e.g. Compliance Committee management,  Board of Director and Audit Committee reports and presentations).
• Provide oversight for internal investigations or alleged violations of ethics and compliance standards, ensuring proper documentation and report findings as needed. This role may also be responsible for running investigations end to end depending on internal resourcing and the nature of the investigations.  
• Oversee internal audits of company processes to ensure compliance with company policies and procedures as well as applicable federal, state, and non-U.S. laws. 
• Work with operational partners to establish methods, such as periodic audits, to improve the efficiency and quality of services and to reduce vulnerability to fraud, waste and abuse.
• Responsible for driving regulatory audits in collaboration with the subject matter experts across the organization (e.g. Care Services quality audits and RCM payor audits)
• Develop communication strategies, plans and content on relevant laws, regulations and policies focusing on high risk areas and hot topics in healthcare (e.g. telehealth and behavioral health).  
• Serve as a resource and subject matter expert for all compliance-related activities, responding to compliance questions, concerns, and complaints from individuals throughout the organization, as well as external sources.

What you will bring:

Required Skills:

• 5+ years of experience in a Compliance leadership role.
• Experience in developing new functional areas in organizations and building teams to support those functions.
• Prior relevant experience in healthcare organizations with multi-state footprint.  
• Deep knowledge and understanding of state and federal laws and regulations pertaining to healthcare compliance.
• Extensive experience resolving and escalating issues arising from operations and requiring coordination with other departments.
• A proven ability to work cross functionally and with the senior leadership team and upper management to achieve regulatory and compliance objectives with support from internal business partners including operations, care services, and product teams among others.
• The ability to assess and prioritize risks, allocate resources, and effectively work with relevant stakeholders on plans to mitigate such risks.

Preferred Skills:

• CHC certification

Pay & Benefits:

The base salary range for this role is determined by a number of factors, including but not limited to skills and scope required, relevant licensure and certifications, and unique relevant experience and job-related skills. The base salary range for this role is $140,000 - $190,000.

At Headspace, cash salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, unlimited, free mental health coaching, generous parental leave, and much more. Paid performance incentives are also included for those in eligible roles. Additional details about our Total Rewards package will be provided during the recruitment process.

How we feel about Diversity, Equity, Inclusion and Belonging:

Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. 

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. 

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace. Please inform our Talent Acquisition team by filling out this form if you need any assistance completing any forms or to otherwise participate in the application or interview process.

Headspace participates in the E-Verify Program.

Privacy Statement

All member records are protected according to our Privacy Policy. Further, while employees of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company's benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship.  

As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment. 

Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm.

For how how we will use the personal information you provide as part of the application process, please see: https://www.headspace.com/applicant-notice