Health Insurance Call Center Agent - Onsite

Call Center Representative

• Location: ONSITE in Rancho Cordova, CA
• Pay rate: $17.60/hour
• Start date: 09/11/23
• 7-month contract
• Schedule: Monday - Friday
• 7 week Training: 7am - 3:45pm
• Regular Shift: 8 hour shift anywhere between 5am - 5pm
• Background check will be required
• Previous Call Center experience required

Detailed Description:

• To research claim status, billing and verify eligibility as requested by telephone/written inquiries.
• In addition, have the ability to communicate policies.
• Complete enrollments, account adjustments for current and prospective members.
• Respond to basic claim status phone and written inquiries requests from potential enrollees/enrollees/providers via various mechanisms.
• Forward unresolved inquiries to grade V employees for resolution.
• Sets up forms for making key changes and edits; billing/premium collection, eligibility for enrollment, modification to existing members accounts.
• Expediently accesses a variety of hard copy and on-line systems or applications to analyze; forwards screened inquiries to Grade V or appropriate departments for follow-up; performs updates and processes transactions via PC application or on-line system.
• Process enrollment transactions and changes.
• Maintain personal daily performance standards/requirements.
• Participates in training programs.
• Participate in the marketing programs and/or outreach to all customers, including subscribers, potential subscribers, and dental professionals.

Job Requirements:

• High School Diploma or general education degree (GED);
• One year call center service experience.
• Ability to type 30 WPM. Knowledge of MS Word Excel.
• Effective oral communication skills to handle sensitive incoming customer calls with emphasis on customer retention.
• Customer service call center experience.

*Wollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one’s employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one’s right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status.*

Job Type: Full-time

Pay: $17.60 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Rancho Cordova, CA: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you open to a 7-month contract?

Experience:

• Call center: 1 year (Required)

Work Location: In person