Health Services Manager II-Alcohol & Drug Services (Open & Promotional)

NOTE: This recruitment schedule was amended on May 4, 2023 to extend the Final Filing Date. This recruitment has been changed to "Continuous."

San Mateo County Health is seeking a qualified individual for the position of Health Services Manager II-Alcohol & Drug Services, in the Behavioral Health and Recovery Services (BHRS) Division. This position will support the development and delivery of a countywide continuum of substance use disorder (SUD) treatment services through a network of contracted SUD treatment providers.

The current vacancy is a regular position working in the Behavioral Health & Recovery Services’ Alcohol & Other Drug (AOD) Services Unit located in Belmont, CA, but will travel/drive to attend local and state level meetings, meet with providers, partners and other county staff.

Primary activities of this Health Services Manager will be the oversight of the SUD Contract Performance and Monitoring Team within AOD and includes: program oversight of the SUD provider network , implementation of Drug Medi-Cal Organized Delivery System (DMC-ODS) services, Managed Care requirements, and federal Substance Abuse Block Grant (SABG) services within the SUD provider network; assure core needs of the Avatar SUD Electronic Health Record system are developed and implemented, development of goals and objectives related to program areas; develop, communicate and implement new policies and procedures; establish monitoring and performance metrics; ensure compliance with federal, state, and local standards, regulations, laws and contract requirements; monitor contractor budgets, payments and billing; and program outcomes reporting. The SUD Contract Performance and Monitoring Team in AOD includes a staff of BHRS Supervisors and BHRS Program Analysts which support this work.

The HSM II will work closely with the AOD Deputy Director, the AOD Clinical Services Manager II and with other key staff from BHRS including but not limited to: Quality Management, Contracts, Management Information System, Finance, Office of Diversity and Equity, and regional mental health and specialty clinics. Additionally, the HSM II will build and maintain relationships within the broader SMC Health, other County Departments, contracted agencies, and community partners.

The ideal candidate will be:

• 
  An experienced manager in health and/or human services programs.
• Deeply knowledgeable of SUD field, including SUD regulations, standards, and laws governing the service delivery system, best practices in service delivery, trends in the field, and with specific knowledge of SABG, DMC ODS and Managed Care requirements, and the implications of CalAIM changes.
• Experienced in working to eliminate disparities and structural inequities and supporting other diversity, equity and inclusion efforts.
• Experienced in conducting quality assurance and quality improvement activities, including Performance Improvement Projects, preparing for program audits, and addressing corrective action plans.
• Experienced with SUD in the areas of Beneficiary Rights and Protections, Availability, and Access requirements, Network Adequacy, Coordination of Care needs, and Program Integrity.
• Experienced with Electronic Health Records (EHR), service and billing codes, workflow, form and reports development to meet changing data collection and reporting needs.
• Adaptable to changing conditions; experienced in development and implementing new policies and procedures, documenting processes, and communicating changes.
• Adept at managing multiple projects simultaneously, developing project plans and accountability methods, synthesizing complex issues effectively, and prioritization.
• Committed to the principles of cultural humility and trauma informed practices; experienced in the management of culturally and professionally diverse staff.
• Collaborative and able to build and maintain strong relationships with community-based organizations and other partners.
• A consensus builder who is flexible, fair and responsible.
• A leader with excellent verbal and written communication skills.
• A strategic “big picture thinker” and planner who is politically astute.
• Advanced skills in computer systems and applications, such as Microsoft Windows and the Microsoft Office suite (Microsoft Word, Excel, and PowerPoint).

Duties may include, but are not limited to, the following:

• 
  Provide leadership and project management for the following AOD programs areas: Drug Medi-Cal Organized Delivery System (DMC-ODS) Managed Care services, Substance Abuse Block Grant (SABG) services, and court mandated and criminal justice related SUD treatment programs including Drug Court and DUI programs; Support implementation of CalAIM components within the AOD and the SUD provider network.
• Liaison for SUD Avatar Electronic Health Record development with Health I.T, Quality Management, and Management Information System to assure E.H.R will meet the needs of the provider network, BHRS, and state and federal reporting requirements as well as BHRS billing and performance management needs.
• Oversight of SUD provider network contracts and budgets to assure timely access to full continuum of quality treatment services including outpatient, intensive outpatient, residential services, withdrawal management, opioid treatment services, expanded medication addiction treatments, case management, and recovery services and supports.
• Develop SUD goals and objectives and policies and procedures for the SUD Contract Performance and Monitoring Unit and for the countywide SUD Provider Network. Assure annual training plan is developed and implemented to meet needs for staff and network providers.
• Assure Beneficiary Rights and Protections, Network Adequacy, Availability, and Access requirements, Coordination of Care needs, and Program Integrity for clients and network providers.
• Coordinate BHRS AOD response for state audits and monitoring reviews; Assure completion of annual proactive contract monitoring of the SUD provider network to ensure compliance with federal, state and local regulatory and reporting requirements.
• Monitor SUD treatment service equity, effectiveness and efficiency through regular measurement, data collection, performance monitoring, and trend analysis of internal and external reporting; use data to support performance improvement projects (PIP) and quality improvement efforts.
• Cultivate and maintain effective working relationships with a variety of public and private organizations, including staff within other Health System divisions and County departments and agencies, contracted providers, and community-based organizations, and consumer associations.
• Plan and develop county-wide SUD Requests for Proposals, contract templates, and grant applications. Negotiate contracts, including approval of contractor budgets.
• Develop project plans, assign work tasks, communicate, and establish accountability measures for the team.
• Select, supervise, train, and evaluate professional, technical, and clerical subordinates.
• Support BHRS departmental initiatives including: Multi Cultural Organizational Development (MCOD) and TRISI (Trauma and Reliance Informed Systems Initiative), CalAIM Implementation, addressing Homelessness among BHRS clients, and Employee Engagement.
• Support the development of goals, objectives, policies, procedures and priorities within the broader BHRS division.
• Perform related duties as assigned.

Knowledge of:

• Principles and practices of public administration, and program management, including planning, implementation and evaluation and reporting.
• Principles and methods of community health services, including current trends in education, research, treatment, prevention, rehabilitation, environmental health or related services.
• Laws, codes and regulations governing community health care and knowledge of County, state and federal legislative developments applicable to contemporary health issues.
• Organizational, personnel and fiscal management within a multi-faceted, community-based program setting.
• Community resources and public/private services and funding sources.

• Identify and analyze complex community health issues and problems.
• Plan, organize, and coordinate programs and services on a comprehensive, County-wide level to meet community needs.
• Integrate a variety of activities and services to achieve program goals, objectives, and priorities.
• Apply principles and techniques of community organization.
• Speak effectively to diverse audiences, including clinical, professional, civic and citizen groups.
• Maintain cooperative working relationships with other program managers and staff, other agencies and the community; enlist and mobilize community support for programs.
• Prepare complex and detailed written reports, program policies, procedures and contracts.
• Train staff and coordinate activities of contractors, volunteer groups and staff.

Open & Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, Confidential and Management extra-help/limited term, and SEIU or AFSCME represented extra help/limited term positions prior to the final filing date will receive five points added to their final passing score on this examination.