Business Relationship Lead

As a Business Relationship Lead at Healthcare Australia (HCA), your primary responsibilities include being the local representative in the community, building trusted relationships, collaborating with marketing and recruitment teams, engaging with participants to understand their needs, and overseeing the setup of care plans. You'll also be responsible for ensuring smooth operations by monitoring rostering and budgets.

To qualify for the Business Relationship Lead position at Healthcare Australia, you should ideally have a background in healthcare, customer service, or business development. Experience in NDIS is a significant advantage. Strong communication skills, excellent relationship-building abilities, and competency in using Microsoft Office and client systems are essential for success in this role.

At Healthcare Australia, the work culture is team-oriented, inclusive, and respectful, emphasizing a people-focused approach. As a Business Relationship Lead, you'll have access to excellent employee benefits, including extra leave for your birthday and a comprehensive rewards platform, in an environment that promotes continuous growth and development through education assistance programs.

Yes, a current driver's license and access to a vehicle are essential for the Business Relationship Lead role at Healthcare Australia. The position involves travel throughout the New England region to meet with participants and stakeholders, making reliable transportation a necessity.

Healthcare Australia provides a range of benefits for Business Relationship Leads, including flexible working arrangements, a supportive and inclusive workplace culture, extra leave for your birthday, access to a comprehensive rewards platform, and professional development opportunities through an education assistance program.

When answering this question, highlight your past experience and provide specific examples of how you built and maintained relationships with clients or stakeholders in the healthcare sector. Emphasize skills like communication, trust-building, and how you ensure that participants receive the support they need.

Explain your approach to understanding client needs, such as conducting thorough assessments, actively listening, and adapting services based on feedback. Illustrate your familiarity with healthcare processes, showcasing your problem-solving skills and dedication to client satisfaction.

Demonstrate your time management capabilities by discussing how you schedule meetings, handle administrative responsibilities, and account for travel. Talk about using tools such as calendars and task lists to keep yourself organized while balancing your responsibilities as a Business Relationship Lead.

Share your knowledge of the National Disability Insurance Scheme (NDIS) and its objectives. Discuss how understanding NDIS policies and procedures enables you to support participants effectively and tailor services to best meet their unique needs and circumstances.

Focus on your communication skills and emotional intelligence. Describe how you would approach the conversation with empathy, actively listen, and work towards a resolution while ensuring all parties feel supported and understood.

Convey your passion for helping others and your commitment to enhancing the quality of life for individuals in your community. Share personal anecdotes or experiences that illustrate your motivation toward making a meaningful impact in healthcare.

Select a project relevant to the role of Business Relationship Lead, outlining your responsibilities, the objectives of the project, and the outcome. Highlight teamwork, leadership skills, and the positive impact of your efforts on the community or organization.

Discuss your commitment to continuous learning by referencing relevant industry sources you follow, such as publications, webinars, or professional groups. This illustrates your proactive approach to staying up-to-date with industry trends and regulations.

Discuss various strategies you would use to effectively promote Healthcare Australia services in the community, such as networking, organizing events, engaging through social media, and collaborating with local organizations. Emphasize the importance of strong, trustworthy relationships.

Explain your approach to fostering collaboration by facilitating regular communication, setting clear goals, and ensuring all teams are aligned with the overarching objectives of HCA. Discuss how sharing insights and encouraging feedback can drive comprehensive support for participants.