Senior Agency Account Manager

About Us

We are a very profitable and fast-growing healthcare startup—a small and mighty team of 200 helping people find and enroll in ACA health coverage. As the largest health insurance exchange for the ACA, enrolling more individuals than healthcare.gov and all our competitors, we have helped over 10 million people enroll in health coverage to date in 2024. We're a mission-driven team that advocates for and cares deeply about the people we serve.

We're a double bottom-line company: revenues and enrollments in ACA coverage. The ACA brings high-quality, comprehensive, affordable health coverage within reach for low-income Americans, and we exist to make that promise a reality. Your contribution will help hundreds of thousands of people navigate the complex and confusing health insurance industry and enable them to access health care when needed.

We are committed to building a team balanced in representation to serve best the people who use our products. We believe in creating inclusive and equitable spaces that build trust and respect and foster a sense of belonging. These values are at the core of our culture and will continue to lead our organization to successful outcomes.

About the Role

The Senior Agency Account Manager will serve as an invaluable bridge between some of our top agency clients and our internal team, facilitating both strategic conversations and extraordinary tactical execution. You will join a motivated, fun-loving team growing our agency client base and report to the Director of Agency Sales.

The base salary range is $104,000-$135,000 + bonus + equity + benefits. Within the range, individual pay is determined by work location and additional factors, including job-related skills and experience.

You Will:

• Grow and retain enrollment in your roster of highly engaged agencies by understanding and driving business goals and objectives

• Manage key multi-stakeholder agency accounts, providing exceptional service that supports the expanded adoption of HealthSherpa throughout the industry

• Develop a continuous feedback loop to gather customer feedback to enhance product offerings and customer satisfaction

• Collaborate and strategize with internal HealthSherpa teams and departments, such as Agency Sales, Agent Support, Product and Marketing, to align with company strategy

• Leverage data to drive informed decision-making, optimize processes, and support strategic initiatives across the organization

You Have:

• 5+ years of account management experience

• 3+ years of health insurance experience

• Experience growing and retaining multi-stakeholder clients year-over-year with high client satisfaction

• Experience leading product conversations including demos, onboarding, training, and ongoing customer support

• End-to-end project management experience

• Bonus: Deep network of relevant client relationships that could be transferrable to HealthSherpa's agency account manager role

• Bonus: Fluency in spoken and written English and Spanish

What We Offer (Full-time, Not Temporary/Not Seasonal)

• Remote-first company (US-based remote only)

• Great compensation package at a high-growth, profitable company

• Excellent benefits package that includes health, vision, and dental coverage for you, your spouse, and dependents

• HSA/FSA options with corresponding contribution limits

• Monthly grocery stipend and home internet reimbursement

• 401K w/ a match after a grace period

• Life and AD&D coverage

• Disability insurance (Short and Long Term)

• Parental leave

• Four (4) weeks of paid vacation in addition to paid holidays

• Home office budget for remote team members

• Mental health and other wellbeing support programs through a partner network
  

We welcome and encourage people of diverse backgrounds, experiences, identities, abilities, and perspectives to apply. We are an equal opportunity employer and a fun place to work. Come join the team at HealthSherpa! #LI-Remote