Job details

Customer Support Engineer, RWD

Customer Support Engineer role at HealthVerity providing technical assistance, resolutions, and support to customers primarily focused on RWD.

Skills

Proficiency in programming against large data assets, SQL
Analytical and problem-solving abilities
Experience in team-oriented environments

Responsibilities

Serve as the first line of support for customers
Own customer-specific production projects
Interpret client deliverables with cross-functional teams
Troubleshoot common RWD issues and provide solutions
Create knowledge repository and client-facing documentation
Enhance customer relationships and loyalty

Education

4+ years' experience in data industry
BS degree in math, statistics, healthcare related field (preferred)

Benefits

Competitive base salary & annual bonus opportunity
Comprehensive benefits with coverage from day 1
Flexible location options with hybrid roles and travel
Generous PTO, paid parental leave
Comprehensive onboarding and professional development programs

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By HealthVerity

To power a high-governance, privacy-compliant way to connect and exchange RWD across the broadest ecosystem, allowing top pharma, payers and government agencies to establish longitudinal patient journeys, while enabling their next-gen analytics an...

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BENEFITS & PERKS

Dental Insurance

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Performance Bonus

Family Medical Leave

Paid Holidays

FUNDING

Early