Ops/Customer Success Analyst

Who are Heidi?Heidi is on a mission to half the time it takes to deliver world class care.We believe that in 2050 every clinician will practice with AI systems that free them from administrative burden and increase the quality and accessibility of care to patients across the world.Today, we have a suite of tools that modernize documentation. Tomorrow, we’ll equip every healthcare org with AI assistants that undo the tediums of clinical & non clinical workOur team is a potent mosaic of sage, accomplished leaders & brilliant polymaths hungry to prove it. We achieve in 6 months what it takes our competitors 4 years to do.We’ve raised our $10M Series A led by Australia's largest VC firm, Blackbird Ventures and in the midst of our next raise, with an ambitious global go-to-market strategy starting with the US & UK.Therefore we’re hiring an Ops / Customer Success Analyst in New York City to support our constant efforts to scale and improve our Operations, Customer Success and Support verticals.What you’ll do:• Be a problem solver - find inefficiencies in our operational processes (anything from CRM to Billing) and fix them. We’re obsessed with developing exponentially scalable processes.• Strike the right balance between proactiveness and reactiveness in an extremely fast paced environment.• Empower our midsize customer success groups through onboarding, training and support processes to engage and activate clinicians, ensuring seamless integration of Heidi's tools into their workflows.• Develop scalable strategies to increase user engagement and satisfaction, fostering long-term relationships.• Offer above-and-beyond support to our wonderful community of clinicians, learning the ins-and-outs of the product and intricacies of clinician workflows and proficiently handling support tickets at high velocity.What we will look for:• You’ll need to be impeccably sharp, omnitalented and humble.• You’ll bear the existential weight of the company as much as the founders & early employees.• If you’re the right fit - you’ll love every moment of it.• You’re looking for uncapped growth. You don't want to be limited by yearly promotion programs and the general lameness of the corporate world. Your ability to win defines the gradient of your growth.• You studied Math/Physics/Chem/Eng or another analytical field of study.• Obsessed with operations, scalability and efficiency.• You’ve got a doer’s mentality - find a problem, own it, fix it.• Strong intuition, creativity and common sense to lead complex projects.Other things to know:• We’re in-person only, based out of our NY office.• Experience in healthcare is great, but not required.Attitude is more important than experience so if you are a hungry, competitive and highly motivated operator who has a knack for problem solving and building relationships we want to hear from you.What do we believe in?• We create unconventional solutions to difficult problems and we build them fast. We want you to set impossible goals and make them happen, think landing a rocket but the medical version.• You'll be surrounded by a world-class team of engineers, medicos and designers to do your best work, inspired by our shared beliefs:• We will stop at nothing to improve patient care across the world.• We design user experiences for joy and ship them fast.• We make decisions in a flat hierarchy that prioritizes the truth over rank.• We provide the resources for people to succeed and give them the freedom to do it.Why you will flourish with us 🚀?• Flexible work with a 50% hybrid environment• Additional paid day off for your birthday and wellness days• Full gym access in our Melbourne location and Sydney TBC..• A generous personal development budget of $500 per annum• Learn from some of the best engineers and creatives, joining a diverse team• Become an owner, with shares (equity) in the company, if Heidi wins, we all win• The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups• If you have an impact quickly, the opportunity to fast track your startup career!