Client Success Manager

About Helika:

Helika provides industry leading solutions to help studios build, grow, and optimize their games. We are an industry-leading data analytics, marketing, and game management platform that focuses on solving these main challenges for studios:

• Driving scalable profitable User Acquisition via Helika Acquire 

• Providing comprehensive insights that lead to a holistic understandings of a game’s ecosystem via Helika Analyze

• Providing the tools to create compelling and engaging user experiences via Helika Engage

• Optimizing user experiences to improve player engagement, retention, and monetization via Helika Optimize

• Programmatically creating contextual experiences relative to segments and individual users via Helika AI

Regardless of technical or analytical expertise, studios can double down on what's working, cut what isn't, and spend more time building the best games with Helika. 

Helika is one tool to solve all data problems for Game Studios.

About the Role:

Helika is looking for an experienced Client Success Manager to join our Client Success team. This role is highly entrepreneurial, cross-functional and the successful candidate will make an immediate impact on the satisfaction of our clients and overall growth of the business. For the right person, it’s a rare opportunity to help build an industry-defining company from the ground up. This is a fully remote position that reports directly to the Head of Client Success. 

Key Responsibilities:

• Client Onboarding and Training:

  • Lead the onboarding process for new clients, ensuring a smooth transition and understanding of our analytics platform.

  • Provide comprehensive training sessions to clients, educating them on the features and functionalities of our gaming analytics tools.

• Account Management:

  • Build and nurture strong, long-term relationships with a portfolio of assigned clients.

  • Proactively identify opportunities for upselling or cross-selling additional services and features based on client needs.

• Client Support and Issue Resolution:

  • Serve as the primary point of contact for client inquiries, concerns, and support requests.

  • Collaborate with internal teams to address and resolve client issues promptly and effectively.

• Product Feedback and Improvement:

  • Gather client feedback and insights on our analytics solutions, and communicate this information to the product development team.

  • Work closely with the product team to advocate for new features or improvements based on client needs.

• Retention and Renewals:

  • Develop strategies to ensure client satisfaction, retention, and renewal of subscription services.

  • Monitor client usage and engagement to proactively address potential issues and ensure ongoing value.

• Industry Knowledge and Trends:

  • Stay informed about trends and developments in the Web3 gaming industry to provide valuable insights to clients.

  • Act as a trusted advisor to clients, offering strategic guidance on leveraging analytics for success in the decentralized gaming space.

Requirements:

• Proven experience (3+ years) in client success, account management, or a related customer-facing role.

• Familiarity with Web3 gaming concepts, blockchain technology, and gaming analytics is highly desirable.

• Excellent written and verbal communication and interpersonal skills.

• Strong sense of urgency.

• Strong problem-solving abilities and a proactive mindset.

• Ability to thrive in a fast-paced startup environment.

Why Join Helika?

The Most Powerful Partner in Gaming: Empowering the Gaming Universe with Cutting-Edge Insights and Next-Level AI Optimization.

At Helika, our mission is to revolutionize the gaming industry by providing unparalleled analytics, game management infrastructure, and AI-driven optimization solutions. We provide the tools that empower studios to create and sustain fun and enduring games.As part of our team, you will work alongside innovative minds, enjoy opportunities for professional growth, and contribute significantly to an exciting, fast-paced industry. We are committed to diversity and inclusivity, providing an empowering environment for all our team members

Many top AAA studios, including Yuga Labs, Animoca Brands, Ubisoft, Wildcard, Treasure, Proof of Play, Azra Games, and more rely on Helika to support their core analytics and data infrastructure needs. Helika is backed by top VC firms including Pantera, Diagram Ventures, Sfermion, Sparkle Ventures, Big Brain Holdings, Fenbushi and Builder Capital.