Job details

Senior Director of Strategic Account Management and Client Success

Hello Heart is looking for a Senior Director of Strategic Account Management and Client Success to lead client satisfaction efforts and foster strong relationships with clients. The ideal candidate will collaborate with cross-functional teams, drive strategic direction, and enhance client outcomes.

Skills

Responsibilities

Own Client Success Manager's outcomes including adoption, retention, renewal, and advocacy rates
Manage a book of ARR $50M+ and growing
Retain customer satisfaction and retention rates above 95% and 97%, respectively
Scale enrollment activities to drive new user growth
Expand contract value and ensure client health
Lead and develop a client-facing team
Champion client priorities with senior leadership
Anticipate and mitigate risks to client health
Drive renewals and negotiate appropriate terms
Train teams on the product's value proposition

Benefits

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Hello Heart Glassdoor Company Review

4.8

Hello Heart DE&I Review

4.4

CEO of Hello Heart

Maayan Cohen

Approve of CEO

By Hello Heart

Our mission We empower people to understand and improve their heart health using mobile technology. Hello Heart is a clinically-based smartphone solution for patients to track, understand and improve their chronic conditions. Users are able to bu...

11 jobs

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FUNDING

Series B

DEPARTMENTS

Account Management

SENIORITY LEVEL REQUIREMENT

Senior

INDUSTRY

Health Care Services & Hospitals

TEAM SIZE