Senior Director of Strategic Account Management and Client Success

Skills

Responsibilities

• Own Client Success Manager's outcomes including adoption, retention, renewal, and advocacy rates
• Manage a book of ARR $50M+ and growing
• Retain customer satisfaction and retention rates above 95% and 97%, respectively
• Scale enrollment activities to drive new user growth
• Expand contract value and ensure client health
• Lead and develop a client-facing team
• Champion client priorities with senior leadership
• Anticipate and mitigate risks to client health
• Drive renewals and negotiate appropriate terms
• Train teams on the product's value proposition

Benefits