Associate Director, Strategic Partnership Programs and Operations

Why Charlie Health? We are currently facing a nationwide mental health epidemic marked by escalating rates of depression, anxiety, trauma, substance use disorders, and suicide. At the same time, individuals who are struggling and seeking support are often met with geographical and financial barriers, driving increased urgency for a new approach to behavioral health treatment. At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our treatment programs combine curated groups, individual therapy, and family therapy into personalized, evidence-based treatment plans to provide long-term healing from home. By prioritizing connections among people with shared mental health experiences and goals, Charlie Health fosters sustainable healing and achieves industry-leading clinical outcomes, with over 90% of our clients seeing improvement in their most severe mental health symptoms.Every member of the Charlie Health team is fueled by an unwavering passion for our mission. If you share this commitment, we invite you to join us in making a tangible impact on the mental health landscape.About The RoleThis role is a rare chance to lead the go-to-market efforts for one of the fastest growing startups in the healthcare industry. You'll be granted an unparalleled level of responsibility, as your efforts will define how we open new channels and markets. As a member of the Partnerships team, it will be your responsibility identify, develop and growth strategic partnerships with national providers. You'll obsess (in a healthy way) over ensuring that every possible patient, parent, and provider is aware of Charlie Health's programs.Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing live-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.Responsibilities• Identify, negotiate, and implement strategic partnership with other national providers (health systems, national outpatient providers, national high-acuity behavioral health facilities)• Develop and execute a comprehensive prospecting strategy to generate new business opportunities through various channels including cold outreach, referrals, email campaigns, and networking events• Cultivate a deep understanding of the products and capabilities of both Charlie Health and potential partners to identify opportunities to create mutual value for both parties• Project manage the partnership funnel including scoping, contracting, and program design• Partner with internal teams to ensure partnerships are properly implemented and processes / operations are set up to drive a successful partnership• Serve as the primary point of contact between Charlie Health and partner organizations, ensuring ongoing needs are met and maintaining a client-centric focus• Utilize CRM tools such as Salesforce to accurately track partnership activities, communication, and market data• Establish key performance indicators (KPIs) to measure the success of partnership initiatives. Track and analyze performance metrics to evaluate the effectiveness of partnerships and identify areas for optimization and improvement• Represent Charlie Health at industry conferences, trade shows, and relevant events to enhance visibility and network with potential partners• Act as the in-house expert on relevant markets, providing insights and guidance to internal teams as neededRequirements• 10+ years of business development experience, including 3+ years of experience in sales leadership• 5+ years of experience in behavioral health or healthcare strongly preferred• Demonstrated track record of top-tier performance in the development, maintenance, and growth of customer accounts in a B2B setting• Experience measuring, analyzing, and being accountable to well-defined sales metrics/KPIs• Exceptional interpersonal, relationship-building, and listening skills, with a natural, consultative style• Ability to energize, communicate, and build rapport at all levels within an organization• Ability to travel locally 2+ weeks per month for meetings with potential partners• Strong project management skills, with a demonstrable ability to corral and manage details in a fast-paced, fluid environment• Expert in advising, presenting to, and persuading senior corporate personnel• Proficiency with Microsoft Office, Google Suite, CRM (Salesforce preferred), scheduling, and video conferencing technologies• Work authorized in the United States and native or bilingual English proficiencyBenefitsCharlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.-HYBRIDOur Values• Connection• Care deeply• We care personally about every single person in the Charlie Health ecosystem: our clients, providers, and team members alike.• Inspire hope• We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.• Congruence• Stay curious• We ask "why" five times before we're satisfied with the answer. We don't stick to the status quo; we challenge our assumptions and remain humble.• Heed the evidence• Above all, we're results-oriented. When we find data that calls our original plan into question, we modify or pivot.• Commitment• Act with urgency• We work as swiftly as possible. The mental health crisis is relentless, and so are we.• Don't give up• Our clients don't give up and neither do we. Persistence is our superpower.Please do not call our public clinical admissions line in regard to this or any other job posting.Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.