Help Desk Analyst - job 2 of 4

Yakshna Solutions, Inc., (YSI) is a woman-owned small business enterprise, headquartered in Herndon, Virginia, USA. YSI provides professional IT solutions and services to business corporations and government organizations. YSI is committed to serve its business communities as a leading IT vendor providing innovative, quality and cost-effective IT business solutions and services.

Our benefits are very competitive that include 401(k), health, dental, and vision insurance, Life insurance, short-term and long-term disability insurance, paid time off, training and professional development assistance.

YSI is seeking a highly qualified Financial Functional Business Systems Analyst to work in Reston, VA / Washington, DC. The Functional Analyst will be responsible for gathering and developing system requirements, technical specifications, conducting software testing and regression test plans for system modifications. Provide training and technical support of the DoD planning, programming, budgeting, and execution processes to end users. This key position is for an individual who thrives on diversity of daily tasks and making a substantial impact on the program

Job Responsibilities:

• Become the Functional Business System subject-matter expert, providing strategic in-depth functional requirements analysis, defining requirements and business process knowledge of client application.
• Plan, prioritize and deliver system enhancements, executing unit, integration and acceptant testing to meeting business requirements.
• Work with Government financial decision makers and business process owners on system design, development, requirements, technical specifications, and processes.
• Provide strong analytical skills, to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements.
• Manage requirements, templates and guidelines.
• Identify technical and functional gaps and areas for improvement.
• Apply governance processes to the change control, system development life cycle and ensure that necessary regression testing is delivered to ensure system integrity.
• Support end to end processes, ensure strong level understanding of system touch points.
• Provide strong communication skills, to interact with senior level leaders at a global level. Be able to explain complex system issues and decision points using common business language (without using IT terms and language).
• Create test plans and regression test cases for system modifications.
• Develop materials for user acceptance testing. UAT events are held two times a year.
• Build RDT&E Justification books (J-Books), which includes functional application interface with developers and technical users on systems requirements, design, testing, quality assurance, help desk support and delivery of program materials.
• Provide helpdesk product support activities to include troubleshooting tickets by truly understanding “what’s happening” by isolating and diagnosing solutions, documentation reviews, user account management, database import validations, defect tracking metrics, and user trouble ticket research for the project.
• Provide classroom instruction live on-site and virtual training sessions on the use of the application.
• Develop new course materials, maintain training documents and resources to include software user guides, computer-based training videos on how to use the application.

Required Educational Qualifications / Certifications:

• Bachelor’s Degree in business management, accounting, computer science or equivalent background and years of experience.
• 5-7 years of experience supporting business systems, software testing, development, deployment, configuration, and documentation control.
• 5+ years working in DoD budgeting and financial environment.
• Advanced financial and functional knowledge of DoD accounting and budgeting systems.
• Experience preparing Justification books (J-Books), which includes functional application interface with developers and technical users on system requirements, design, testing, quality assurance, help desk support and delivery of program materials.
• Experience as a technical business analyst with strong requirements gathering and documentation skills.
• Experience developing materials for user acceptance testing events.
• Background with providing training, creation of training documents and resources for end users.
• Must have strong communication skills with the ability to interact with senior DoD level leaders. Must be able to explain complex system issues and decision points using common business language to non-technical end-users (without using IT terms and language).
• Must be willing to provide on-site periodic training and budgeting support which expands across a six-week period on a bi-annual basis at the Pentagon.
• Ability to provide help desk and account system administration support.
• Must have one of the following IAT Level II Certification (CCNA Security, CYSA+, GICSP, GSEC, Security+ CE, CND, SSCP).

Salary: $65,000-$75,000 Annually with benefits

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• software testing, development, deployment: 3 years (Preferred)
• DoD budgeting and financial environment.: 5 years (Preferred)
• DoD accounting and budgeting systems: 5 years (Preferred)
• design, testing, quality assurance, help desk support: 5 years (Preferred)
• technical business analyst: 5 years (Preferred)
• user acceptance testing: 5 years (Preferred)
• explain complex system issues to non-tech users: 5 years (Preferred)
• periodic training and budgeting support: 5 years (Preferred)

License/Certification:

• CCNA Security (Preferred)
• Security+ (Preferred)

Work Location: In person