Job details

Help Desk Specialist

Why LLS:

How many people can answer the question, "What do you do for a living?" with the answer, "I help find cures for cancer." At LLS, employees take our mission seriously. Whether you work in one of our chapters, are an accountant at the national office or a specialist in our Information Resource Center, you work each day on making our mission a reality: Cure leukemia, lymphoma, Hodgkin's disease and myeloma, and improve the quality of life of patients and their families. Join us and give new meaning to the word, "job."

Overview:

As part of a mission centric, locally delivered and nationally powered organization this role will provide front-line user support (consultation, training, documentation, etc.) to the organization for hardware, software and other computer related services and issues. To ensure success as a Helpdesk Specialist, you should possess a working knowledge of all technical support fundamentals, have excellent communication and critical-thinking skills and display a full commitment to providing user satisfaction and problem resolution in a fast-paced environment. Relentlessly pursuing cancer cures.

As a valued member of LLS, you are eligible for a comprehensive benefits package. Our offerings include medical, dental, and vision insurance; life insurance; flexible spending accounts; a 403b retirement plan along with generous paid time off. In addition, we observe federal paid holidays throughout the year, and offer a wellness program and an employee assistance program.

This Hybrid role requires availability to come into the Rye Brook, NY office 2-3 days/week. The regular daily working hours for this role are 12:00-8:00pm ET; with flexibilty to help cover earlier ET hours as needed (EX: trainings, team coverage, special projects). LLS has a 35-hour work week.

While employees may be permitted to work remotely, travel to the assigned office, HUB or Satellite Offices may be required as determined by the employee’s manager and the employee’s Strategic Talent Partner.

Additional Position Information: . Responsibilities:

Accountabilities:

Provides technical support services
Responsible for National Office and chapter hardware and software support (installations, upgrades, troubleshooting, etc.)
Provides heavy phone support to the organization on a variety of PC related services
Performs hardware/software troubleshooting in a standalone, remote and networked environment
Responsible for setting up, configuring and troubleshooting laptops, desktops and printers and other computer peripherals
Logs all calls into the Help Desk support center site Supports the LLS user community
Responsible for maintenance, installation and support of various computer application software
Maintains an effective working relationship with chapter system administrators
Prepares documentation and procedures
Provides training as necessary Supporting the environment
Responds to helpdesk system based requests for support from end users

#LI-Hybrid

Qualifications:

Education & Experience Requirements:

Bachelor's degree, or relevant experience and/or certifications
2+ years helpdesk experience providing technical support in a structured environment

Physical Demands & Work Environment:

Must be able to lift up to 40lbs
Weekend & evening work required
Physical demands are minimal and typical of similar jobs in comparable organizations
Work environment is representative and typical of similar jobs in comparable organizations
Average annual salary is $50,000 - $55,000. Open to further discussion based on geography.

Disclaimer: LLS is an equal employment opportunity employer committed to diversity and inclusion in its workplace. All qualified applicants will receive consideration for employment without regard to sex, gender, gender identity and expression (including transgender status), sexual orientation, pregnancy, age, race, color, creed, national origin/ancestry, citizenship, religion, genetic predisposition or information, physical or veteran status, or any other characteristic protected by law. LLS seeks such skilled and qualified individuals to share our mission and where they will join a cohort of others who have chosen to call LLS home. LLS complies with all applicable laws which prohibit discrimination and harassment in the workplace, and is committed to maintaining a diverse and inclusive environment supportive of all of our employees and the communities we serve.

By Leukemia & Lymphoma Society

The mission of The Leukemia & Lymphoma Society (LLS) is: Cure leukemia, lymphoma, Hodgkin's disease and myeloma, and improve the quality of life of patients and their families. LLS exists to find cures and ensure access to treatments for blood ca...

9 jobs

INDUSTRY

Grantmaking & Charitable Foundations

TEAM SIZE

501-1000

LOCATION

Hybrid, based in Rye Brook, NY

DATE POSTED

July 23, 2023