Help Desk Support - job 3 of 4

Role: Workstation PC Technician
Location: Atlanta, GA (Onsite)
Skills Required: Minimum 3-5 years experience with PC support, including deployment. Minimum 3 years experience with PC hardware troubleshooting and repair. Well-versed in installing windows, software, applications. Minimum 3 years’ experience with direct client interaction and proven customer service. Ability to follow written and verbal instructions. Adaptable to change in process or required activities. Attention to detail. Demonstrated ability to read and understand technical manuals and schematics. Quick learner. Proven ability to manage multiple tasks simultaneously while maintaining the quality of results. Professional appearance and behavior, including punctuality Manage incoming and outgoing assets. Prepare systems for deployment. Scan existing asset for applications and settings. Interview clients to identify special considerations and other settings. Develop a multi-week deployment plan. Use tools to execute PC activity. Collaborate with teammates to identify process improvements. Escalate quickly when issues arise. Assist other technicians as needed. Extensive experience in profile management and data transfer. Expert user of Microsoft Office Applications (Word, Excel, PowerPoint, and Access). Known for working efficiently without supervision and can lead others. Committed to learn and relate technical concepts promptly. May lead Refresh Team activities.

Job Type: Contract

Experience level:

• 3 years

Schedule:

• 8 hour shift

Experience:

• Help desk: 3 years (Required)
• Windows: 2 years (Required)

Work Location: On the road