Help Desk Team Lead, PSCHDTL

Summary
We are seeking a highly skilled and customer-focused IT Help Desk Team Lead to join our dynamic organization. As the IT Help Desk Team Lead, you will be responsible for the day-to-day supervision of our IT support systems and process. You will play a crucial role in ensuring the smooth operation of our IT systems and delivering efficient solutions to technical issues. The ideal candidate should possess a strong technical background, excellent communication skills, and a passion for delivering outstanding end-user experiences.

Ronald McDonald House Charities® of Southern California (herein referred to as RMHCSC or the Chapter) is located in Los Angeles near several neighboring hospitals. Our mission is to provide comfort, care and support to children and families in Southern California. To achieve its vision of creating a community where children and their families embrace life and healing with a sense of hope, enthusiasm and joy, RMHCSC operates seven Ronald McDonald Houses, three and soon to be four Ronald McDonald Family Rooms, and Camp Ronald McDonald for Good Times.

Responsibilities

Essential Duties and Responsibilities

benchmarking practices, and participating in professional societies. Maintains a high degree of confidentiality in all work.

Education and Work Experience
Bachelor’s Degree and 3-5 years of experience working in information technology help desk support roles.
Strong written and verbal communication skills; strong analytical skills. Must be well-organized and detail-oriented. Experience with not-for-profit software and cloud-based systems is a plus.

Knowledge and Skills
Ability to work effectively under pressure to deliver results in a fast-paced environment.
Strong and effective communication with a wide variety of audiences.
General knowledge and demonstrated experience with office management; knowledge of the organization’s operations of administrative programs; ability to establish and maintain effective relationships with other management staff, employees, and the general public; ability to present facts and recommendations effectively in oral and written form.

Qualifications

Language Skills
Ability to read and interpret general business periodicals and professional journals. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, board members, families and the general public.

Mathematical Skills
Strong analytical skills.

Computer Skills
Strong proficiency in Microsoft Office Suite and O365 applications.

Certificates, Licenses, Registrations: None

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Driving throughout the region and maintaining a valid driver’s license is a requirement of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel; talk or hear. The employee is frequently required to sit. The employee must frequently lift and/or move up to 25 pounds.

Work Environment
The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, you must be available to work irregular hours, shifts, weekends, and holidays. The noise level in the work environment is usually moderate.

Equal Opportunity Employer