Help Desk Technician

IDR is seeking a Help Desk Technician to join one of our top clients in Dallas, TX! If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!

Schedule: On-site for the first 30 days then hybrid (1 week in-office, 1 week from home)

Position Overview/Responsibilities for the Help Desk Technician:

• Resolving tickets in a timely manner
• Supporting and troubleshooting hardware
• Successfully running and troubleshooting virus scans
• Basic end user connectivity and software support
• Installing and troubleshooting software
• Installing and troubleshooting network printers
• Mobile phone configuration and support
• Create scan folders for network printers
• 90% remote support, must be comfortable in a call center environment

Required Skills for the Help Desk Technician:

• 4+ years professional experience within desktop support (support Windows 7 & Windows 10)
• 2+ years' networking experience (LAN, Wifi, Network hardware)
• Hands on experience troubleshooting end user hardware

What’s in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization
• Close-knit and team-oriented culture

Why IDR?

• 20+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated’s Best of Staffing® Client and Talent Award winner 10 years in a row

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Dallas, TX 75201: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Desktop support: 4 years (Required)
• Network support: 2 years (Required)

Work Location: Hybrid remote in Dallas, TX 75201