Help Desk Technician I

First Hawaiian Bank is currently seeking a flexible and detail-oriented Help Desk Technician I (2nd shift) to join our Help Desk team. In this role, you will be responsible for providing technical phone support while monitoring and maintaining FHB systems (e.g., ATM, Servers, Backups, etc.) in a 24x7x365 high availability production environment. Troubleshoot issues and failures related to hardware, services, and network.

The successful candidate will be hired for the level of the position that aligns with their experience.

Work Schedule
Sunday - Thursday 1:00PM - 10:00PM (hours may vary)

The ideal candidate will have:

• Associate’s Degree in a Computer Science or Technology discipline; or
• Technical Certification in Microsoft, Cisco or Unix/Linux Technologies, ITIL Foundations, CompTia; or
• Equivalent work experience (e.g., at least 1 year in similar role) required.
• Must possess good interpersonal skills and is able to work well with end users.
• Excellent written and oral communication skills.
• Able to handle confidential matters judiciously.
• Good time management skills and able to prioritize.
• Proficient in setup and user of Microsoft Office and Windows operating system.
• Must be able to work nights and weekends as needed.