Help Desk Technician

Join a Winning Team at Larry H. Miller Automotive Group

If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for individuals who want to grow within the company. Our corporate IT team is looking for a qualified candidate who is motivated and eager to support end-users to join our Help Desk team. Click the post to learn more!

Benefits

We offer you and your family members a comprehensive benefits package including medical, vision, prescription drugs, dental, life and disability insurance, and a 401(k)-retirement plan.

• Health Care
• Paid Time off
• Paid Holidays
• 401(k) Plan
• Dental Care
• Disability Insurance
• Life Insurance
• Flexible Spending Account
• Employee Assistance Program
• Employee Discounts
• Wellness Program

Miller Automotive Operations

Information Technology HelpDesk Technician

Primary Responsibilities:

The IT HelpDesk Technician is expected to:

• Answer phones professionally and courteously;
• Provide general technical assistance for end users;
• Be a teacher to support the efforts of other employees to be successful;
• Seek ways to improve business operations efficiencies and customer service.

Reports to: Support Services Manager

Primary Duties:

• Primary responsibility will be to answer and respond to incoming phone calls.
• Assist the IT Team in researching new products and designing process improvement within the IT department, dealerships, and completing special projects as assigned.
• Creating user IDs in Active Directory and email addresses in Microsoft O365
• Assisting users with technical questions by addressing each Helpdesk Ticket assigned.
• Regular attendance and timeliness as set forth within the work schedule designated by department supervisor/manager is required.
• Integrate methods of time management to provide a consistent and effective work flow that is cohesive for the department and team.
• Maintain ability to handle job stress and effective interaction with others in the workplace.
• Maintain confidentiality when handling sensitive customer, vendor and/or employee information.
• Creation of HelpDesk Tickets using the Service-Now ticketing system.
• Perform all other duties as requested by management.

Operate with integrity:

• Demand the highest ethical standards from self and others.
• Maintain composure within the workplace as well as outside the workplace when representing the Larry H. Miller Dealerships.
• Set an example of good attitude and professionalism, including a neat, orderly and safe work environment.
• Communicate and help resolve client complaints and adjustments.

Job Qualifications:

• High School Diploma
• Excellent verbal and written communication skills
• Excellent organizational skills (planning, record management, multi-tasking, etc)
• Proficiency in Microsoft applications such as Word, Excel, PowerPoint and Outlook
• Ability to operate standard office equipment such as computers, phone systems, fax machines, copier/scanners, etc.
• General computer and peripherals knowledge
• Knowledge of Windows and Mac a big plus, but not required
• Maintain valid driver’s license and Motor Vehicle Record (MVR) within company policy requirements.

PHYSICAL REQUIREMENTS:

• Work performed in an Information Technology office and dealership setting due to the location of the end users and the computer hardware.
• Must be able to sit, stand, bend, reach, talk, hear, use hands and fingers and move about facilities.
• Required vision include close vision, distance vision, peripheral vision and the ability to adjust focus.
• Occasionally required to stoop, kneel, and/or crouch.
• Regularly required to sit, stand, bend, reach and move about facilities.
• Employees will need to be able to climb ladders and other safety measures to repair on roofs and other high locations.

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

Leadership- the individual demonstrates ethical and followership behaviors which promotes Larry H. Miller standards resulting in a cohesive and effective team.

Compliance – the individual understands and adheres to all Company standards, state and federal laws and regulations as well as product pricing guidelines of all lenders, agencies or business partners.

Customer Service—the individual understands his/her role in providing excellent customer service through the defined Larry H. Miller processes which promote efficiencies, fairness and cost effectiveness.

Ethics/Integrity – the individual represents the Larry H. Miller Group of Companies by conducting his/her self in a professional and courteous business manner that demonstrates integrity and avoids the actual or perception of a conflict of interest.

Oral Communication—the individual clearly identifies and professionally expresses issues in positive or negative situations.

Planning/Organizing—the individual prioritizes and plans work activities and uses time efficiently.

Quality—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.

Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.

Safety and Security—the individual observes safety and security procedures and uses equipment and materials properly.

Note: The need may arise to revise, supplement, or rescind portions of this job description, and Larry H. Miller Information Technology management reserves the right to do so at any time. Employee shall be required to meet the qualifications and perform the duties of any revised job description.