Helpdesk Support Specialist
Greenberg Traurig, a global law firm, currently has an excellent full-time employment opportunity for a Helpdesk Support Specialist in the Technology Department of our Phoenix office. We offer competitive compensation and an excellent benefits package.
Position Summary
The Technical Support Specialist provides support for attorneys and business staff in a 24x7 call center environment.
The available shift for this position is:
Tue, Wed, Fri, Sat: 12:00 PM- 10:30 PM AZ Time
Duties & Responsibilities
- Resolves complex technical issues at point of contact
- Utilizes customer service skills to effectively support a demanding client base
- Assists with other department activities as needed, and performs additional duties and responsibilities as assigned
- Candidate should also be flexible to work overtime as needed
- Exceptional customer service skills including the ability to convey highly technical information in easy to understand, non-technical terms
- Must be highly productive, able to balance competing priorities and meet all established productivity measures
- Ability to adapt to a fast-changing environment
- Excellent analytical and problem solving skills
- Position also requires the ability to work under pressure to meet strict deadlines
Qualifications & Prior Experience
- Candidate must have 3+ years technical support experience in a law firm environment or 7+ years experience providing technical support in a professional services organization
- Microsoft Office Specialist certification in MS Word is required, other Office certifications are highly desirable
- A+ and Network+ certifications are highly desirable
- Prior experience documenting interactions and using an IT ticketing system
In support of our unwavering dedication to putting diversity, equity, and inclusion into action, GT participates in the Mansfield Rule Certification Program. This Program, which is administered by The Diversity Lab, aims to increase diverse representation in the legal industry. In July 2020, we achieved Mansfield Rule 3.0 Certification. A year later, in 2021, we achieved Mansfield 4.0 Certification Plus, meaning we went beyond the requirements of the original Mansfield program. Most recently, in 2022, GT gained Mansfield Rule 5.0 Certification Plus – again achieving the highest level of certification a law firm can obtain. GT is currently participating in the Mansfield Rule 6.0 Certification Program. Providing your data during the application process helps us with achieving our goals and with meeting reporting/record-keeping obligations under federal and state law and other legal requirements. Providing your data is entirely voluntary and will not be considered in the hiring process or thereafter. Any information that you do provide will be treated confidentially.
Greenberg Traurig, LLP has more than 2650 attorneys in 45 locations in the United States, Europe and the Middle East, Latin America, and Asia. The firm is a 2022 BTI “Highly Recommended Law Firm” for superior client service and is consistently amo...
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