Helpdesk Technician

Duration: 3 Years

Shift hours: M-F 8AM- 5PM

Job Description:

Tier I:

• Team will be responsible for handling break/fix, configuration issues, troubleshooting, software installations, and hardware repair including in-house repair or coordinating 3rd party vendor services.
• Team will be responsible for Patch management, mobile device management, asset management, PC imaging and deployment.
• Provide support to end users by handling service requests that have been escalated by lower tiers.
• Responsible for maintaining, analyzing, troubleshooting, repairing, upgrading, installing, moving, testing, & replacing software systems, hardware, & computer peripherals.
• Responsible for maintaining user account information including rights, security, & systems groups.
• Handle On-site installation of new PCs & locally attached peripherals such as printers, desktop phones, monitors, & scanners.

About our Company: -

22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.

Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

HC3

Job Type: Contract

Salary: $19.00 - $23.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: One location