Helpdesk Technician

We are looking to hire a new Helpdesk Technician who will work directly with our Bounteous team members and outside vendors to maintain the lifecycle of our fleet of Apple and Windows laptops, and their software. This individual will play a pivotal role by installing, deploying, configuring, testing, and maintaining system hardware and software related to internal resources utilized across Bounteous platforms. The role will ensure the stability and integrity of information in compliance with organization policies and standards. The ideal candidate will be strong technically and current in new laptop hardware – with the ability to test software upgrades/patches to hardware and provide feedback/reports to the team before org-wide rollouts.

Qualified candidates will be willing to manage vendor relationships for procuring laptops, their accessory hardware, and any installed software. Some experience is required to diagnose and resolve package or application problems. The respective team member will assist the helpdesk with SaaS or internal applications to keep Bounteous' teams operating efficiently.

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Research shows that women and other underrepresented groups apply only if they meet 100% of the criteria of a job posting. If you have passion and intelligence, and possess a technical knack (even if you’re missing some of the above), we encourage you to apply.

Bounteous is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Bounteous. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.

In addition, you have the opportunity to participate in several Team Member Networks, sometimes referred to as employee resource groups (ERGs), that host space with individuals with shared identities, interests, and passions. Our Team Member Networks celebrate communities of color, life as a working parent or caregiver, the 2SLGBTQIA+ community, wellbeing, and more. Regardless of your respective identity, there are various avenues we involve team members in the Bounteous community.

Bounteous is willing to sponsor eligible candidates for employment visas.