Front Desk Clerk-Cardiology - 40 hrs,

As a Front Desk Clerk-Cardiology at Henry Ford Ascension Medical Group MI, primary responsibilities include greeting and checking in patients, verifying insurance and demographic information, scheduling appointments, and ensuring all documentation is correctly processed. You will also handle co-payments and assist with reconciling daily financial reports, ensuring a smooth operational flow for our cardiovascular services.

To qualify for the Front Desk Clerk-Cardiology role at Henry Ford Ascension Medical Group MI, candidates must possess a high school diploma or have one year of relevant experience in a medical or administrative setting. Additionally, if you hold a professional certification or licensure, it can satisfy the educational requirement, showcasing your commitment to the field.

While not strictly necessary, having prior experience in a front desk or administrative role can be beneficial for the Front Desk Clerk-Cardiology position at Henry Ford Ascension Medical Group MI. Your familiarity with healthcare settings and patient management will help you succeed in this position, although new candidates with a strong customer service background are also encouraged to apply.

Key skills for the Front Desk Clerk-Cardiology at Henry Ford Ascension Medical Group MI include excellent customer service abilities, attention to detail, effective communication skills, and proficiency in managing administrative tasks. The ability to multi-task efficiently in a busy environment while maintaining a welcoming atmosphere is critical to thriving in this position.

The Front Desk Clerk-Cardiology position at Henry Ford Ascension Medical Group MI offers a consistent schedule with 8-hour shifts from Monday to Friday. This day job structure allows for a balanced work-life routine, enabling you to focus on your responsibilities during the day while enjoying your evenings and weekends.

To prioritize tasks effectively as a Front Desk Clerk, assess the urgency of each task based on patient needs and appointment schedules. Organizing tasks by deadlines, using a checklist for daily operations, and communicating with team members will help manage workloads efficiently while ensuring all patient interactions remain friendly and professional.

When answering questions about patient record management, highlight your familiarity with electronic health record systems, attention to detail in verifying patient information, and the importance of keeping records confidential and organized in compliance with health regulations.

In such situations, staying calm and empathetic is crucial. Address the patient's concerns by actively listening, acknowledging their feelings, and exploring possible solutions while communicating effectively. Offering to escalate the issue to a supervisor or providing alternative assistance can also demonstrate commitment to excellent service.

To ensure accurate insurance verification, I meticulously check each policy against patient information, utilizing both electronic systems and manual confirmations when necessary. Confirming authorizations before patient visits not only streamlines operations but also prevents delays in care, showcasing my dedication to patient satisfaction.

Managing confidentiality and compliance involves following HIPAA regulations strictly, safeguarding patient information at all times, and conducting regular training on data privacy standards. I ensure that all conversations and patient records are handled discreetly, contributing to a secure environment for both the staff and patients.

Maintaining a positive attitude involves focusing on solutions rather than issues, remaining professional regardless of stressors, and cultivating a supportive work atmosphere with colleagues. Practicing self-care and engaging in positive communication with patients can also boost morale in challenging situations.

I employ a combination of automated reminders through phone calls and texts along with personalized outreach to confirm appointments. By establishing rapport with patients during these interactions, I can encourage attendance and provide alternative options if they can’t make their initially scheduled times.

In such cases, I calmly assess the timeline and urgency of the visit. I would verify if there is an opening or, if possible, refer them to an available provider. If everything fails, I would explore options for rescheduling or direct them to urgent care services to ensure they receive the help they need.

In previous roles, I maintained meticulous records of payments received, documented co-pays, and performed regular reconciliations of daily reports to ensure accuracy in financial records. This experience has equipped me with attention to detail and a solid understanding of financial processes in a medical setting.

Customer service is paramount in a Front Desk Clerk-Cardiology role, as it creates the first impression for the patient. Excellent service fosters trust and can significantly impact patient satisfaction, reinforcing our commitment to exceptional cardiovascular care that keeps patients returning and spreading positive feedback.