Data & Business Intelligence Analyst

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.  

HHAeXchange is seeking a Data & Business Intelligence Analyst to join our Business Operations team. Reporting to the Sr. Manager of Data, Analytics, & Business Intelligence, the Analyst will play a crucial role in driving data-driven decision-making across several key internal functions. The Analyst will be responsible for conducting scheduled and ad-hoc data analyses, automating routine reporting tasks, designing, deploying, and managing data models, and overseeing ETL processes. Additionally, the Analyst will develop and manage several business intelligence catalogs, enabling functional support partners to track key performance indicators, and identify business opportunities and challenges.

In addition to these core responsibilities, the Analyst will deliver and communicate actionable insights to their functional support partners, empowering them to make informed decisions. The Analyst will also educate their functional support partners on the use of analytics tools and best practices, fostering a data-driven culture within their areas of responsibility. By championing data literacy and providing strategic guidance, the Analyst will help ensure that data-driven decision-making becomes an integral part of the organizational culture.

The ideal candidate will excel in collaborating with cross-functional teams and senior leadership to understand their data needs and provide customized solutions. They will play a pivotal role in data governance, ensuring the integrity and accuracy of data with their domain. The Analyst will also be responsible for staying current with industry trends and best practices in data analytics and business intelligence, continuously seeking ways to improve processes and drive innovation.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Design, deploy, and manage robust data models, reports, and dashboards.
• Conduct scheduled and ad-hoc data analyses to identify opportunities and risks, providing evidence-based recommendations to boost productivity, improve performance, and enhance operational efficiency.
• Automate routine reporting tasks to streamline processes.
• Train staff and leadership on interpreting and operationalizing dashboards and reports.
• Develop a feedback loop with functional support staff and leadership to continuously refine dashboards, analytics models, and reporting tools.
• Collaborate with Business Operations and functional support leadership to define key performance indicators (KPIs) and metrics.
• Drive a culture of standardization, continuous improvement, and evidence-based decision-making.
• Proactively monitor and analyze leading and lagging indicators to inform strategic planning.
• Identify opportunities to elevate operational sophistication and business intelligence maturity through advanced analytics, employing statistical methods, machine learning, and AI.

• Other duties as assigned by supervisor or HHAeXchange leader.

• Travel up to 10%, including overnight travel

• Bachelor’s degree in Computer Science, Economics, Engineering, Finance, Math, or Statistics.
• 2+ years of professional experience, with at least 1 year of analytical experience.
• Prior experience in a SaaS or consulting environment.
• Ability to deliver impactful data solutions in a format understandable to a non-technical audience.
• Strong analytical and problem-solving capabilities with ability to understand the "big picture" yet preserve a keen eye for details.

• Experience with Microsoft Excel, including use of Array formulas, Index/Match, etc.
• Experience with business intelligence tools such as Tableau/Qlik/PowerBI.
• Strong verbal and written communication skills.
• Ability to multitask and produce consistent results in a fast-paced environment with multiple deadlines and priorities.
• Self-starter with a proactive approach to identifying and solving challenge.

The base salary range for this US-based, full-time, and exempt position is $85,000-100,000 not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.

This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.

HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.