Associate Director - Platform

Who We Are:

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

About the role

We are seeking an experienced and dynamic Associate Director of Platform to lead our platform engineering team. This role will be responsible for overseeing the development, scaling, and maintenance of our platform infrastructure, with a specific focus on database management, data engineering, security, and observability. The ideal candidate will have a strong technical background, exceptional leadership skills, and a proven track record of managing high-performing engineering teams.

Role and Responsibilities :

• Lead, mentor, and manage a team of platform engineers, fostering a culture of collaboration, innovation, and continuous improvement.
• Conduct regular one-on-ones, performance reviews, and career development sessions with team members.
• Provide technical guidance and support to the team, ensuring best practices in software development, system architecture, and operations.
• Oversee the design, development, and deployment of scalable and reliable platform solutions.

• Manage databases including MongoDB, ElasticSearch, Redis, and Firestore.
• Oversee backups, restores, disaster recovery, and security (VPC and VPN).
• Develop and maintain ETL pipelines, storage dumps, and data warehouses.
• Handle storage solutions such as GCloud Storage, S3, CDN (caching and invalidation), and manage data & storage archivals.

• Ensure compliance with SOC 2, GDPR, PCI DSS, HIPAA, and oversee MSSP, pen testing, and endpoint protection.

• Design APIs and cloud functions, manage rate limiting, job scheduling, and load testing.
• Maintain dev environments, logging, base worker, events, sockets, and distributed tracing.

• Implement application security measures including IAM (AuthN & AuthZ), RBAC testing, CAPTCHA, and key chain management.
• Oversee DDOS protection, MSSP, SonarQube scans, runtime security, VPN, and dev device policy.

• Set up alerting for all cloud resources, manage incident and on-call management, and ensure uptime monitoring.
• Utilize Prometheus, Grafana, and Mimir for observability.

• Manage Jenkins, Helm Charts, and frontend architecture for continuous integration and deployment.

• Oversee backend services including Auto SSL, domain reputation management, Kubernetes, and AppEngine.

• Manage load balancers, subnets, VPC, Istio Service Mesh, certificates, and cloud projects.

• Plan, prioritize, and manage multiple projects and initiatives, ensuring timely and efficient delivery.
• Collaborate with cross-functional teams to gather requirements, define project scopes, and set realistic timelines.

• Establish and maintain high standards of code quality, performance, and reliability.
• Implement and monitor key performance indicators (KPIs) to track the success and health of the platform.

• Manage the platform engineering budget, ensuring efficient allocation of resources.
• Identify and recruit top talent to expand the platform engineering team as needed.

• Bachelor's degree or equivalent experience in Engineering or related field of study
• 8+ years of experience in software engineering, with at least 2 years in a managerial role
• Proven experience in building and scaling platform infrastructure in a fast-paced environment
• Strong background in system architecture, cloud services (e.g., AWS, Azure, Google Cloud), and DevOps practices.
• Excellent leadership and team management skills, with a focus on mentorship and professional development.
• Strong problem-solving and analytical skills.
• Outstanding communication and interpersonal abilities.

• Exploratory Call
• Technical Round I/II
• Assignment
• Cultural Fitment Round

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.