Leasing Consultant

A Leasing Consultant at Highmark Residential primarily focuses on implementing leasing and marketing strategies while promoting the positive image of the apartment community. Responsibilities include conducting community tours for prospective residents, processing lease applications, typing up leases, and organizing resident activities aimed at enhancing retention.

To qualify for the Leasing Consultant role at Highmark Residential, candidates should possess customer service or sales experience, have a valid driver's license, and demonstrate excellent verbal and written communication skills. A high school diploma or equivalent is also necessary, along with a proactive 'can-do' attitude.

Highmark Residential is committed to the growth of its Leasing Consultants through ongoing professional development opportunities, including regular career progression sessions. They also offer benefits such as tuition reimbursement to support your journey toward professional certification and continuous learning.

As a Leasing Consultant at Highmark Residential, you can expect a collaborative and empowering work environment. The company values the input of each team member, making it a place where you can contribute creatively to resident events and marketing initiatives while enjoying the rewards of your hard work.

Highmark Residential offers a comprehensive benefits package for its Leasing Consultants, including competitive pay, monthly bonuses, a generous associate rent discount, medical, dental, and vision insurance, life insurance, disability coverage, and a retirement savings plan with a company match, along with ample time off and 10 paid holidays.

When answering this question, you should highlight your ability to listen actively to prospective residents' needs, as well as your experience in handling their inquiries with patience and professionalism. Demonstrating your skill in creating a welcoming atmosphere will show your commitment to customer satisfaction.

Share a specific example where your proactive communication and problem-solving skills led to increased resident satisfaction, emphasizing your relationship-building skills and ability to address concerns effectively.

Discuss innovative marketing strategies you could use, such as utilizing social media, creating engaging community events, and leveraging local partnerships. Highlight any previous experiences in marketing that apply.

Explain your organizational skills and time management strategies, including how you ensure that you stay focused on the most urgent tasks, like processing applications and following up with prospective residents while also planning events.

Talk about the importance of customer interactions, maintaining the cleanliness and appeal of the community, and actively engaging with residents. Your answer should reflect a comprehensive understanding of branding in property management.

Articulate your approach to listening to the resident's needs, finding common ground, and creatively negotiating terms that satisfy both parties, showcasing your conflict resolution and negotiation skills.

Mention any property management software or leasing technologies you’ve used. Describe how you utilized them to streamline operations, enhance communication with residents, or effectively manage data.

Discuss strategies such as setting short-term milestones, maintaining a positive attitude, and utilizing teamwork to share responsibilities. Emphasizing enthusiasm for helping residents will reflect well on your candidacy.

Share your passion for customer interaction and your enjoyment of helping people find their homes. This demonstrates that you understand the emotional aspect of the role and are willing to go the extra mile for residents.

Express your admiration for the company culture, emphasis on professional growth, and the opportunity to work in a rewarding environment. Understanding and aligning with Highmark’s values will positively reflect on your fit for the position.