Overnight Front Desk Clerk

Job DescriptionHGV Now Offers Day One Team Member Benefits!Now Offering Daily Pay!*At Hilton Grand Vacations at SeaWorld, we proudly serve to bring the light and warmth of hospitality each day to our owners and guests. Our Bermudian-themed, family-friendly resort sits on 33 acres of lush landscape centrally located with convenient access to Walt Disney World, Universal Orlando, and SeaWorld Orlando. Our resort features an extraordinary collection of on-property amenities, 787 guest units, three pools and our own lake and nature trail. If you want to work with friendly people who serve others from the heart, come join our FAMILY!The Overnight Front Desk is responsible for providing excellence in service while checking owners and guests in and out of the property and responding to inquiries regarding services following our brand standards throughout the duration of their stay. Conduct that demonstrates commitment and dedication to our Hilton Values is always an expected behavior to be displayed towards our guests and team members.What will I be doing?As an Overnight Front Desk Clerk, you would be responsible for performing the following tasks to the highest standards:· Ensure that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.· Input information into the computerized reservations system to update and maintain records.· Call for bell person, as needed.· Access reservation system to determine unit availability and assists guests with reservations or changes as required, maintaining HGV rental policies in an effort to maximize inventory.· Issue and control unit keys. Maintain safety deposit boxes.· Provide additional services by taking and holding packages, deliver telephone and fax messages to owners, guests and resort staff.· Review expected check-in lists, noting comments regarding lockouts, special requests, etc.· Sort and distribute incoming mail. Receive housekeeping and maintenance requests or work orders and contact proper departmental personnel.· Report any unresolved problems with owners and guests to management.· Provide information on area attractions and resort amenities.· Type correspondence and reports for management as needed.· Regular attendance, grooming standards and safety guidelines established by the company and site are essential to the successful performance of this position.• Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreementQualificationsWhat are we looking for?Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members.To fulfill this role successfully, you must possess the following minimum qualifications and experience:•Possess excellent verbal and written communication skills. With proficiency in the English language.•Demonstrate excellence in service quality standards, responding to guests in a timely and professional manner. A courteous and professional demeanor and presentation must prevail when handling upset guests and difficult situations.•Ability to adjust to schedule changes and cover shifts on short notice in order to meet business demands.•Ability to multi-task responsibilities and prioritize duties to meet deadlines and demands.•Prior cash handling and data entry experience required.It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:•Prior hospitality or related industry experience.•BilingualWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.