Guest Relations Supervisor

Job Description:A vacancy for the position of Guest Relations Supervisor has arisen within the Front Office Team at Conrad Indianapolis. This role offers a unique opportunity to advance your career within a high-end luxury brand that happens to be affiliated with a prestigious Fortune 500 organization.Elevated as the ultimate luxury destination in the city, this towering edifice boasts 23 floors, 247 sumptuous rooms, 15,000 square feet of event space, and 3 exquisite culinary venues - The Capital Grille, Tastings - Wine Bar & Bistro, and in-room dining. It is the only hotel in the state to have received Forbes' recommendation.What will I be doing?As a Front Office Supervisor, your job will involve assigning work to the Front Office team and guaranteeing that all daily tasks are executed to a high standard. This is crucial in terms of satisfying guest expectations and generating revenue:• Superintend the delegation of tasks and monitor team members' performance regarding all Front Office functions, including but not limited to check-in and check-out procedures, lobby management, baggage handling, phone services, and determining the availability of rooms and their rates• Ensure that guest concerns are handled in a friendly and efficient manner, leaving them with a memorable experience• Offer support and assistance to team members in managing guest feedback and addressing their concerns to enhance guest loyalty and satisfaction• Plan out the timeline, distribute work, guide pre-shift assemblies, train and coach fellow team members• Keep a watchful eye on the way your team members interact with their co-workers and how well they collaborate to achieve common goals• Track the volume of people entering and exiting the lobby and make staffing changes accordinglyThe question burns within us, driving us to find the truthSince its inception in 1919, Hilton has been a forerunner in the hospitality industry. Hilton is still widely recognized today for its inventiveness, tier-one services, and remarkable growth. Its continued leadership owes much to its Team Members' adherence to its Vision, Mission, and Values. More precisely, Hilton is on the lookout for implementation of the following Values:• Our unwavering dedication to delivering unparalleled guest experiences makes us stand out in the hospitality industry.• Our actions consistently align with our values of integrity and honesty.• We take pride in our capacity to lead in the world of business, as well as in our local communities.• In working towards our goals, teamwork is an integral part of our strategy, allowing us to maximize our potential.• Our actions and decisions are ours to own, and we must face whatever comes with them.• Our mentality revolves around quick action and strict adherenceFurthermore, we endeavor to witness the showcase of the ensuing significant qualities:• Quality• Productivity• Dependability• Customer Focus• AdaptabilityWhat are the working conditions at Hilton?Hilton's dedicated team members are the driving force behind our brand's success, and we are committed to supporting them in every way we canThe Benefits:At Hilton, we are committed to providing a safe and inclusive workplace culture for all team members. We believe that diversity and inclusivity are key drivers of innovation, creativity, and business success:• DailyPay empowers workers by providing them with the option to access their wages on-demand, without having to wait for the traditional payday• Medical insurance coverage is designed to support you and your loved ones in accessing quality healthcare while minimizing the financial burden that healthcare costs can bring• Mental Health Resources• The excellent Paid Time Off program is second to none• If you're looking to save on your travels, the Hilton travel discount program has got you covered• Supportive parental leave• Matching 401(k)• Employees of Hilton are provided with the opportunity to purchase the company's stocks through the ESPP at an attractive discount rate• Education that is not hindered by monetary considerations (Opportunities to obtain vast educational recognitions including college degrees, high school graduation, digital literacy, professional certifications, English-language proficiency, and many more, without any financial constraints)• Building upon your career through continuous growth• Many employers are recognizing the benefits of Team Member Resource Groups, actively working to create a more diverse and inclusive work environment where all are welcome and supported• Rewarding employeesDepending on their property-specific terms and conditions of employment, the benefits offered to employees may differ.