Hotel Reception Supervisor

Job Description:Conrad Indianapolis is currently seeking a Hotel Reception Supervisor to join its Front Office Team. If you're looking for an opportunity to advance your career within a prestigious Fortune 500 corporation, this sophisticated luxury brand is the perfect fit.The city's true luxury symbol and the state's sole Forbes-recommended hotel stands tall as a 23-story marvel. It has 247 exquisite rooms, 15,000 square feet of event space, and 3 top-class dining spots - The Capital Grille, Tastings - Wine Bar & Bistro, and in-room dining.What will I be doing?Your primary responsibility, as a Front Office Supervisor, will be to delegate tasks to the Front Office team and ensure that they carry them out to the best of their ability. This will contribute towards maintaining excellent financial yields for the hotel:• Direct a team of employees and ensure that the required actions and activities are performed with utmost responsibility and finesse, such as greeting guests, maintaining smooth running of the lobby, providing luggage assistance, operating phone lines, and setting room tariffs appropriately• Address guest complaints with a sense of urgency and provide satisfactory solutions in a timely fashion• Work alongside team members to facilitate guest inquiries, requests, and complaints, ensuring prompt and effective resolution• Develop a schedule, direct daily activities, initiate huddles before shifts, educate and instruct the team• Regularly monitor team member progress through check-ins, team meetings, and individual performance reviews• Observe the amount of activity in the lobby and adjust staffing to ensure efficient serviceWe are seeking to uncover what lies beneathHilton, a pioneer in the hospitality industry, was founded in 1919. It is still among the best-known brands for its innovation, excellence, and prosperity. This continued success is possible because of its Team Members' commitment and faithfulness to the company's Vision, Mission, and Values. Specifically, Hilton values evidence that highlights the following Values:• We are passionate about delivering memorable moments to our guests through exceptional hospitality standards and services.• We prioritize maintaining high ethical standards in all we do.• Leadership is a key trait that sets us apart in both the professional and social spheres.• We uphold a culture of partnership and collaboration, whereby we recognize the significance of everyone's contribution.• We bear the ownership of our actions and decisions, and their consequences.• We conduct our work with an emphasis on efficiency and diligenceFurthermore, we prioritize the exhibition of the succeeding fundamental attributes:• Quality• Productivity• Dependability• Customer Focus• AdaptabilityWhat kind of work environment should one expect when working at Hilton?Our mission to spread hospitality across the globe guides us to create unforgettable experiences for our guests, every single dayThe Benefits:Hilton's comprehensive benefits package is designed to support the diverse needs of our team members. The package offers a range of benefits including health and wellness, career development opportunities, and financial assistance to help them secure their future:• DailyPay is a service that allows you to access your paycheck in real-time, giving you more control over your finances• Ensuring that you have medical insurance coverage can help you avoid potentially devastating financial consequences in the event of a medical emergency• Mental Health Resources• The first-rate time off policy is a cut above the rest• Traveling on a budget is easy with the Hilton travel discount program• Supportive parental leave• Matching 401(k)• The ESPP is a way for Hilton to encourage employee investment in the company through cost-effective shares• The pursuit of education without financial impediments (The opportunity to gain an extensive spectrum of educational qualifications, including college degrees, high school completion, professional certificates, digital literacy, English language competency and others, without any financial encumbrances)• Progressing in your professional path• By providing a space for individuals to connect and offer support, Team Member Resource Groups can help reduce feelings of isolation and promote a sense of community and belonging within the workplace• It is important to recognize and acknowledge employees' accomplishments and hard work. This creates a positive work environment and promotes employee loyaltyThe benefits available to individuals may vary depending on the particular terms and conditions of their employment at a given property.