Specialist, Legal Operations (Contract Management)

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

Hims & Hers is seeking a highly motivated and experienced Legal Operations Specialist to join our growing legal team. This role will be instrumental in optimizing our contract management processes, leveraging our Ironclad CLM system, and ensuring efficient and compliant contract lifecycles. The ideal candidate will have a strong understanding of legal operations best practices, significant hands-on experience with Ironclad, and a passion for process improvement. This role will primarily focus on the operational and administrative aspects of contract management, and will not involve direct contract review or redlining.

You Will:

• Ironclad CLM Administration: Serve as an administrator for our Ironclad CLM system, including user management, workflow configuration, template creation and maintenance, reporting, and system updates.

• Contract Process Management: Manage the end-to-end contract lifecycle, from request intake and drafting to negotiation, execution, and post-execution management. This includes:

  • Facilitating the contract process within Ironclad.

  • Tracking contract progress and key milestones.

  • Ensuring timely completion of tasks and approvals.

• Process Improvement: Identify opportunities to streamline and automate contract processes, leveraging Ironclad's features and integrations.

• Training & Support: Provide training and support to internal stakeholders on the use of Ironclad and contract management best practices.

• Reporting & Analytics: Develop and maintain reports and dashboards to track key contract metrics, identify trends, and provide insights to the legal team and business stakeholders.

• Compliance & Audit: Ensure compliance with internal contract policies and procedures, as well as relevant regulations. Support internal and external audits related to contracts.

• Vendor Management: May be involved in vendor onboarding and management processes related to legal services or technology.

Special Projects: Contribute to other legal operations projects as needed, such as implementing new technologies, assisting with e-billing tasks, or improving other legal processes.

You Have:

• Bachelor's degree required; paralegal certificate or legal operations certification a plus.

• 3-5 years of experience in legal operations, contract management, or a related field.

• Demonstrable, hands-on experience administering a CLM tool is essential. Ironclad administrator experience preferred.

• Strong understanding of contract lifecycle management principles.

• Excellent analytical, problem-solving, and process improvement skills.

• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

• Proficiency in Microsoft Office Suite and Google Suite

• Experience with other CLM systems or legal technology a plus.

• Ability to work independently and as part of a team.

• Detail-oriented and highly organized.

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles

• Unlimited PTO, company holidays, and quarterly mental health days

• Comprehensive health benefits including medical, dental & vision, and parental leave

• Employee Stock Purchase Program (ESPP)

• 401k benefits with employer matching contribution

• Offsite team retreats

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.