Job details

Leasing Professional - Multifamily - Lease-Up

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Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

As a Leasing Professional - Multifamily with Hines, you will be responsible for partnering with the team pertaining to the property’s marketing, advertising, and sales activities. You will also provide resident satisfaction throughout the term of the lease and secure resident lease renewals. Responsibilities include, but are not limited to:

Conduct property tours to future residents and visitors
Provide a high level of hospitality and customer service to current and future residents as well as guests
Process documentation such as credit screening, criminal background checks, lease and move in packages and lease signing
Inspect apartments prior to occupancy and ensure the apartment is in excellent condition prior to move in
Develop marketing plans with the goal to sustain occupancy as well as staying informed about the current market
Use and create promotional items and technology to communicate with potential prospects and generate revenue
Ensure the achievement of the property’s revenue and occupancy goals by directing the marketing, advertising and sales actives as well as ensure the apartments are available for occupancy
Assist with the lease renewal program and the communication process
Build relationships with prospective and future residents to ensure satisfaction and finalize decisions to lease and/or renew

Qualifications

Minimum Requirements include:

High school diploma or equivalent from an accredited institution
Prior experience in customer service or sales experience preferred
Basic to Intermediate knowledge of Microsoft Office
Property Management software experience preferred, Entrata experience a plus
Excellent verbal and written communication skills
Strong attention to detail
Use olfactory, auditory, and visual senses to inspect building and detect emergency alarms
On occasion, perform physical inspections of the property which may include climbing up and down stairs or accessing restrictive openings
Ability to lift up to 25lbs
Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters
Transfer properties and work overtime as business needs deem appropriate
Ability to work a flexible schedule including weekends and holidays

Closing

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

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Average salary estimate

$50000 / YEARLY (est.)

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$40000K

$60000K

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What You Should Know About Leasing Professional - Multifamily - Lease-Up, Hines

If you're ready to dive into a dynamic role with Hines as a Leasing Professional - Multifamily, you've come to the right place! This position offers you the chance to be at the forefront of the leasing process, working closely with a vibrant team in the thriving Austin area. Here at Hines, we value innovation and excellence, and you'll be contributing to that legacy by ensuring resident satisfaction and securing lease renewals. Your day-to-day responsibilities will include conducting engaging property tours for potential residents, providing top-notch customer service, and handling essential documentation. You’ll get to develop creative marketing strategies to enhance occupancy rates while ensuring apartments are in prime condition for new residents. The key to success in this role is building strong relationships with future residents, guiding them in their leasing decisions, and using your keen eye for detail during property inspections. If you have experience in customer service or sales and are proficient in Microsoft Office and property management software, this could be the next step in your career journey. Here at Hines, we understand that real estate is about people, and we are committed to cultivating an inclusive environment where everyone can thrive. We provide competitive compensation and comprehensive training, fostering your growth in a supportive atmosphere. Join us at Hines, where your career can flourish alongside our industry-leading practices!

Frequently Asked Questions (FAQs) for Leasing Professional - Multifamily - Lease-Up Role at Hines

What are the main responsibilities of a Leasing Professional - Multifamily at Hines?

As a Leasing Professional - Multifamily at Hines, your primary responsibilities encompass marketing the property, conducting property tours for future residents, and ensuring a high level of customer service. You will handle documentation, perform property inspections prior to occupancy, and assist with lease renewals, all while nurturing relationships with prospective residents.