Customer Success Manager - USA

HiPeople is on a mission to equip recruiting and people teams with AI-powered screening products — talent insights for fast, unbiased, and easy hiring decisions.We work with some of the world's leading brands including, the NFL, Celonis, and Rolling Stone Magazine.We’re backed by leading investors and angels such as:🌗🔥 Moonfire founder Mattias Ljungman🧢 Capnamic🍒 Cherry Ventures🔷 🔵 LeanIX (an SAP company) founder André ChristAs a Customer Success Manager, you will be the voice of HiPeople, actively responding to all customers and users in our fastest-growing region, the USA. Your biggest driver is to deliver the highest standard of customer care possible.Tasks• Partner with customers from the beginning of their journey with HiPeople. Onboard each new customer so that they get the most out of using HiPeople.• As the main point of contact, you nurture partnerships with our customers. You know why they love us and what would make them love us more.• Genuinely communicate with our end users by actively listening or reading their concerns, questions, or suggestions and responding in a voice that reflects that specific user.• Bias for action is critical in servicing our customer's needs and establishing trust, thus you know how to prioritise your tasks/projects to ensure customers know they are heard.• Proactively identify when a customer is underutilising HiPeople and work with them to maximise our impact within their company.• Spot room for growth by seeking upselling opportunities and support in developing and implementing customer growth.• You are calm, competent and confident, and create a comfortable space for customers even during stressful situations.• You are a HiPeople expert and understand every nook and corner of the product.• You will be working with top-notch, people-first organisations across multiple geographies.• Work together with the US Sales team, our Co-founders and Engineering to represent our user's voice and needs.Requirements• You’re customer-obsessed and want to drive this mission within a young saas company.• You are empathetic and create lasting customer relationships and meaningful communication with the end-users you support.• You love meeting new people and are a natural problem solver.• You are a strong communicator (verbally and written) in English.• You reside in a US-compatible time zone and can easily work with customers from the East to the West Coast.• You want to make a difference at a fast-growing early-stage tech company.The process: What happens after you apply?• Step 1: Assessment• Step 2: TA Interview with Nina• Step 3: Hiring Manager interview with Jakob• Step 4: Case study presentation• Step 5: References + Offer 🎉• Duration: 1 week, end-to-end