Singapore NLP Algorithm Engineer - TikTok e-Commerce

About TikTok
TikTok is the leading platform for short-form mobile videos, committed to inspiring creativity and bringing joy to over 1 billion users worldwide. With offices in major cities like Los Angeles, New York, London, and Singapore, we prioritize innovation and collaboration.

Why Join Us?
Creation is at the core of TikTok’s mission. We aim to inspire creativity and foster a collaborative environment where every challenge is an opportunity to learn and innovate. Join us to make an impact for yourself, our company, and the communities we serve.

About the Team
Our e-commerce department is responsible for researching and developing NLP algorithms for TikTok’s overseas e-commerce business. Key areas include intelligent customer service and machine translation.

Responsibilities:

• Develop intelligent customer service solutions for TikTok and its affiliates, focusing on automated robots and intelligent assistance. This includes:
• Intelligent dialogue systems for customer interaction.
• Active service and intelligent marketing solutions to enhance customer experience.
• Algorithms for identifying customer intent and answering various inquiries.
• Ensure high language quality across TikTok’s overseas e-commerce platforms (e.g., TikTok Shopping, Fanno) by:
• Improving machine translation quality for product information and communications between buyers and sellers.
• Supporting cross-lingual search capabilities.

Key Responsibilities Include:

• Conducting R&D in NLP, focusing on:
• Language understanding (intention and emotion recognition, FAQ).
• Building intelligent dialogue systems (mining questions and answers).
• Multilingual text generation (product descriptions, dialogue summaries, email responses).
• Machine translation (product titles, details, and communications).
• Cross-lingual search (matching and vector retrieval).
• Develop scalable and optimized AI/ML models.
• Create algorithms for processing large volumes of real-time unstructured data.
• Test model performance, identify bugs, and resolve issues.
• Collaborate in a team environment using statistical and programming knowledge.
• Work with relevant software platforms for model deployment.

Qualifications:

• Minimum of 3 years of experience in a related field, with a preference for candidates experienced in NLP (intelligent dialogue, machine translation).
• Proficient in at least one programming language (C/C++, Java, Go, Python).
• Preferred candidates will have published papers in top-tier conferences such as ACL, EMNLP, COLING, AAAI, or IEEE TASLP.

Diversity & Inclusion:
TikTok is committed to creating an inclusive environment where every employee's skills and unique perspectives are valued. We celebrate diversity and strive to reflect the communities we serve.