Covered CA Enrollment Representative (Temporary)

Who We Are

Hively, derived from ‘lively’ and ‘hive’, is a thriving community full of life and energy. At our core, we are a family-centered social impact organization dedicated to multi-generational well-being. Our mission is to strengthen and support children and their families throughout Alameda County. We believe that through subsidized child care, mental health support, and community services centered in families of all types and backgrounds, we can significantly change children and parents' possibilities to thrive in life. If this resonates with you, we invite you to apply to join our team! 

Our Team & Culture

Our Team at Hively is a passionate and diverse group of individuals from a wide range of different lived experiences, backgrounds and professional expertise. We strive every day to create an environment for families and staff that is inclusive and welcoming of different experiences and perspectives. We prioritize learning, listening, and growing together and to foster a culture of respect. 

Reporting to the Enrollment Specialist, the Covered CA Enrollment Representative will assist individuals and families in enrollment to Covered CA and be responsible for providing information on health insurance plans, coverage options, premiums, and health coverage benefits; and inputting accurate individual and family information for determining eligibility for tax credits and subsidies. 

This is a temporary role, starting immediately until February 2025.

• Assist individuals and families with Covered California enrollment process
• Provide detailed information on various health insurance plans and coverage options
• Explain premiums, health coverage benefits, and eligibility for tax credits and subsidies
• Input accurate personal and family information into the enrollment system
• Make outbound calls to prospective enrollees
• Work in-person at the Hively Fremont office, 5 days a week
• Contribute to the team effort during the Open Enrollment period (ASAP to February 7, 2025)

• Bilingual in Hindi or Punjabi, in addition to English
• Ability to articulate health care terminology
• Strong attention to detail, ensuring accuracy in all enrollment processes and documentation
• Genuine interest in assisting individuals and families, demonstrating empathy and patience throughout the enrollment journey
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Experience using Microsoft Office software and Google Suite
• Ability to communicate effectively both orally and in writing
• Basic math skills
• Strong organizational skills
• Ability to appear for work on time
• Ability to follow directions
• Ability to understand and follow posted work rules and procedures

• BA/BS with major coursework in public health or related field
• Previous experience in healthcare enrollment or customer service