HOD Office Associate 1st shift 40 hours Endoscopy Florence

Job Description
Provide customer-focused service and provide support to patient flow in a unit or department to include: 1) patient registration, 2) patient scheduling, 3) patient billing, 4) pre-certification (collect insurance information; receipt of co-pays or bill payments), 5) medical records retrieval, release, or collection, and 6) data entry. Responsible for routine problem resolution, assistance with patient flow coordination, and initiation of follow-up with appropriate staff as needed.

Adheres to St Elizabeth Healthcare and unit/department practice-specific policies and procedures, including work rules pertaining to time and attendance. Follows applicable safety steps to ensure safety for self, patients, and required for compliance with St. Elizabeth Healthcare, state, and federal standards.

Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.
Qualifications
Education, Credentials, Licenses: HS Graduate or GED Secretarial related courses BLS required for Cardiac Rehab and Surgery Centers
Specialized Knowledge: Medical terminology Computer fluency/literacy Communication skills (verbal and written) Maintain patient confidentiality Organization and prioritization skills
Kind and Length of Experience: 1 year related experience in a medical office setting including: Customer service/receptionist/ registration scheduling filing telephone etiquette patient billing computer service