Solutions Engineer (Hybrid)

About the role

As a Solutions Engineer you will be responsible for driving technical scoping with new prospects as well as managing the technical integration of Hokodo with newly signed businesses. Your role is crucial to the long-term success of Hokodo as you help customers progress through the sales funnel and quickly realise the benefits of using Hokodo.

You will work cross-functionally with our Sales, Customer Success, Product, Engineering and Operations teams to provide the best customer experience throughout the customer lifecycle. 

Location

We would like you to work from our Paris, London or Vilnius office two days per week, joining our team of dedicated professionals and making your mark on the world of B2B e-commerce.

About Hokodo
We’re an international and diverse team, based in London, Vilnius and Paris, working to modernise B2B payments.

• Our B2B Buy Now, Pay Later solution enables merchants to offer credit terms to their business customers instantly, resulting in a 40% average increase in revenue for integrated merchants.

• We are scaling rapidly across Western Europe, with a list of stellar clients and have raised a total of over $50 million to support our mission.

• Join us in our efforts, as we have already made good progress with 50,000+ businesses regularly using Hokodo, but need your support to take us to the next level!

What you’ll be doing - If you get excited by the following, this is the role for you. 

As a Solution Engineer at Hokodo, you will have three main objectives: 

• Pre-sales | Ensure accurate technical scoping for new prospects

  • Collaborate with our Sales Team to Showcase the Platform: Collaborate closely with our Product Marketing team to develop and deliver engaging demonstrations of our platform to potential clients during Sales calls. 

  • Analyse Technical Requirements and Design Effective Solutions: Analyse customer workflows and technical requirements, and devise effective solutions architecture to meet their needs.

  • Lead or Participate in Client Workshops and Pre-Sales Processes: Take part in or lead client workshops, trials, evaluations, proof of concepts, and other technical aspects of the pre-sales process.

• Post-sales | Drive smooth and fast technical integrations for new customers

  • Ensure High-Quality Delivery and Optimisation: Collaborate closely with merchants and various Hokodo teams to ensure the successful delivery of projects and optimise integrations. This level of collaboration and attention to detail will foster strong, long-term relationships with our merchants, enhancing customer satisfaction and loyalty.

  • Technical Expertise Available: Act as a reliable technical advisor for our merchants throughout their integration with Hokodo, ensuring a smooth and high-quality integration process. Keep stakeholders updated on ongoing integrations and identify and address any issues, risks, or dependencies.

  • Document Integrated Solutions: Document the integrated solutions for merchants, including API endpoints used, SDKs utilised, customer journeys, and any special requirements or configurations.

• Drive continuous improvement of Solution Engineering at Hokodo

  • Cross-functional Collaboration: Work closely with teams across Sales, Legal, Customer Success, Engineering, and Product to enhance our integration process, making it more efficient and effective.

  • Contribute to Product and Engineering Roadmap: Leverage your interactions with merchants to provide valuable feedback that supports our product development efforts.

  • Establish Technical Standards: Establish technical standards to ensure the quality and reusability of our practices across integrations.

Who we’re looking for - At Hokodo, we prioritise hiring individuals who share our mission and values, and possess the right attitudes and behaviours for success. While some of the listed requirements may be important, don't worry if you don't meet all of them, we’d still like to hear from you. 

• Who you are

  • Quick learner, capable of grasping new concepts promptly and effectively.

  • Proactivity and ability to be autonomous in your day-to-day job. 

  • Strong analytical and problem-solving abilities.

  • Excellent communication and presentation skills, particularly in conveying technical and business-related subjects.

  • Effective interpersonal skills, with the ability to influence others and manage stakeholders adeptly.

• Your skills & experience

  • Full proficiency in English (French is a plus)

  • Prior experience in client-facing roles with B2B clients.

  • Experience in industries such as technology, software development, or other innovative sectors, showcasing eagerness and quick acquisition of technical competencies.

  • Familiarity with the ecommerce ecosystem, HTTP Methods, API Integration and knowledge of fulfilment operations.

  • Previous experience as a Solutions Engineer, Technical Sales, or Pre-Sales role for an API-based product is essential.

  • Possession of a quantitative or technical degree such as Computer Science, Engineering, or Mathematics.

• Nice to haves

  • Programming languages like Python or JavaScript

  • Experience managing integrations with Magento or Shopify plug-ins

  • Additional language such as Spanish or German

Interview Process

• Intro, company fit and run through career history with the Talent team - 30-45 minutes - Video Call

• Intro to role and skills assessment with Claire, Head of Technical Sales - 45 - 60 minutes - Video Call

• Technical, Case Study and Demo interview with Sami, our CTO - 90 minutes - Video Call

• Meet the team and team leads with Richard, CRO - 30-45 minutes - Video Call

What’s in it for you?

What’s in it for you?
We’re offering the chance to really make a difference to Hokodo and the wider B2B payments and e-commerce industry. The opportunity for personal growth in a fast-moving startup is massive. Your opinion and feedback will be heard and valued. You'll feel a part of a very special team.
We offer a competitive salary (€4,500 - €6,500 gross/month depending on your profile and skills) and benefits package.

📈 Share Options

🏥 Health Insurance

🎓 Annual Learning and Development budget

✈️ Globetrotter travel policy: Spend up to 60 days abroad each calendar year

🫂 Taking well being seriously: Access to qualified therapist, confidentially via video or chat through Spill

🌴 Yearly offsites and other company socials previously, we have been to Malta, Majorca and Vilnius, as well as regular meetups in London and Paris.

Our values

Hokodo is more than a place to work. We're passionate about making our industry better and aren't afraid of the competition. We pride ourselves on our culture of down to earth employees who are always willing to go the extra mile to help each other out!

• Own the Outcome - We’re committed to our tasks, and take pride in the outcome. It’s never “not my job”. We are bold, we are brave, and we embrace change in all its forms. 

• Trust and Build Trust - We are committed to earning and fostering trust through honest communication and deliberate actions. We support our team and value each other’s time, input, and take local decisions where possible. 

• Never Be Satisfied - We challenge the norms and act boldly, even if it means failing. We are reflective, always learn from our mistakes, and continuously seek feedback and ways to improve. When something’s not quite right, we crave to fix it. We’re open to being challenged, and challenge others openly. 

• No Passion, No Point - We bring passion and energy to everything we do. We get a lot done, and we have a good time doing it. We take every opportunity to celebrate our hard work, our wins - and some of our failures too! 

• Be Genuine (No BS) - We are truthful and honest in our actions. We embrace and respect our individuality and encourage people to speak their mind. We are transparent and committed to doing what’s best for each other, our customers and our company. Put simply, we care. 

Don’t tick all of the boxes? Neither do we.

We are driven by hiring not only by experience and relevance for the role but also our mission and values, and possess the right attitudes and behaviours for success. We celebrate anything ‘outside of the box’, so if you don’t meet all of the listed tickbox criteria, please do still apply as we’d love to hear from you.

The diversity of our team reflects the diversity of our community and customers. We not only welcome but celebrate diverse communities. We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches and listen intently, and we are strongly committed to learning and improving on this as we grow.