Honda Service Advisor

Service Advisor annual pay range = $60,000-$120,000

Schedule: Monday-Saturday | Sundays off with another day off mid- week.

As our Service Advisor, you’re one of the most important team members at Norm Reeves Honda Irvine. You’re responsible for creating a super Norm Reeves location service experience for our guests and using your communication skills to build the bridge between guests and technicians.

Your work will ensure our guests leave 100% satisfied with their Norm Reeves Honda experience. This role is a great way to kick start your career with us!

What You’ll Do:

• Greet guests as they arrive in the Service drive
• Communicate empathetically with guests about their vehicle
• Offer solutions and added services to guests
• Prepare detailed repair orders after initial inspection with exact instructions, making special note of primary concern(s) from the guest
• Provide timely follow-up progress of each repair order and contact guests with repair changes
• Analyze quality control reports and maintain a high Customer Service Index Score
• Process monetary transactions

What You’ll Need:

• Full time availability. You’ll also need to be at least 18 years old.
• A valid driver’s license and acceptable driving record
• Creative, positive, team player attitude
• Ability to analyze situations and make win-win business decisions
• Honesty, empathy, and exceptional communication skills
• Leadership skills in team-based and independent settings

What We Offer:

• Free training opportunities
• Advancement opportunities
• Tuition Reimbursement - Up to $2,000 reimbursement within 12-month period
• 401k with Matching Contribution – 25% match on up to $4,000 contribution per year
• Paid Time Off
  • 1st year is up t 6 PTO days
  • 2nd t 4th year is 11 PTO days
  • 5+ years is 16 PTO days
• Medical (PPO), Dental (PPO & HMO) and complimentary Group Life Insurance
• Employee Referral Bonus Program
• Company Partner Discounts
• Section 125 Cafeteria Plan & Flexible Spending Account (allows employees to pay for certain qualified expenses on a pre-tax basis)
• Generous Company Partner Discounts on sales, service and parts at our many locations