Job details

Outreach Coordinator

Who You Are

You are devoted, compassionate, and enjoy being on the front lines in healthcare, changing the lives of your patients. You are passionate about getting to the root cause of a patient’s conditions, removing social determinants of healthcare, and ensuring the highest possible quality of life for those in your care. You don’t want to sacrifice quality over quantity, and you aim to provide the same level of care and commitment to your patients that you would to your own family member.

Does this sound like you? If so, we should talk.

Who We Are

We are Honest Medical Group, a groundbreaking team of health care professionals focused on making a major impact in health care. At Honest, we align every aspect of our company to support patients and providers. We are devoted to purpose and inspired by innovation. We embrace our communities and lead with kindness. We drive health improvements, create a seamless member experience, and eliminate unnecessary cost. We listen to the needs of our patients and our employees—continually working to push beyond the status quo.

For us, it’s all in an Honest day’s work.

Your Role

The Outreach Coordinator will be responsible for efficiently coordinating and managing home visit appointments. This role will involve communicating with patients, organizing routes for the mobile medical team, maintaining accurate records, and ensuring compliance with healthcare regulations. The coordinator will collaborate with healthcare providers, resolves scheduling issues, and focuses on continuous improvement in service quality and patient satisfaction. The Outreach Coordinator will play a vital role within the Honest organization to raise patient awareness of Honest programs and connect those patients to the care they need.

Primary Functions of the Outreach Coordinator Include:

Appointment scheduling: Coordinate and schedule patient visits, ensuring efficient use of resources and timely appointments.
Patient communication: Communicate with patients to gather necessary information, explain visit details, and address any concerns related to the schedule visits.
Route planning: Organize and optimize routes for the medical team, considering geographic locations, traffic patterns, and other logistical factors to maximize efficiency.
Documentation: Maintain accurate and up-to-date records of scheduled appointments, patient information, and any changes or cancellations, utilizing relevant software or databases.
Resource allocation: Collaborate with operational and market leadership to allocate appropriate personnel and resources for each visit based on specific requirements of patients and partners.
Problem resolution: Act as a point of contact for any scheduling issues, conflicts, or emergencies, working proactively to resolve problems and ensure a smooth workflow.
Compliance: Ensure that all scheduling activities adhere to healthcare regulations, patient privacy laws, and organizational policies.
Perform other related responsibilities as assigned.

How You Qualify

You reviewed the Who You Are section of this job posting and immediately felt the need to read on. This makes you a match for our innovative culture. You accept things change quickly in a startup environment and are willing to pivot quickly on priorities.

Must have reliable access to high-speed internet to ensure seamless remote work communication and productivity
Managed care experience preferred
Experience in telephonic sales or marketing function preferred
Bilingual in English and Spanish preferred
Experience in use of Customer Relationship Management (CRM) systems demonstrating the ability to efficiently organize, track, and manage patient schedules and information.
Experience with Microsoft Office Suite
Strong organizational abilities with the capacity to manage multiple tasks, prioritize effectively, and maintain attention to detail in a fast-paced environment
Demonstrated flexibility and adaptability in handling changes in scheduling, patient needs, and other dynamic aspects of coordinating home visits
Excellent verbal and written communication skills, with the ability to convey information clearly and concisely

How You are Supported

As a full-time team member, you will benefit from Honest’s exceptional total rewards package, including competitive base pay with bonuses, paid time off starting at 4 weeks for full time employees, 12 paid holidays per year, reimbursement for continuing medical education, 401k with match, health, dental, and vision insurance.
As a part-time team member, you will benefit from Honest’s total rewards package, including competitive base pay with bonuses, pro-rated paid time off, paid holidays, reimbursement for continuing medical education, 401k with match.
Family friendly policies that support paid parental leave and flexible work arrangements
As a team member you’ll be supported by our robust commitment to training and development that starts with onboarding and continues throughout your career with Honest
You will collaborate with like-minded healthcare professionals who, like you, understand the importance and value of Honest’s high-quality, value-based, care model.

Honest is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Honest is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should email talent@HonestMedicalGroup.com for assistance. Reasonable accommodation will be determined on a case-by-case basis.

Honest Medical Group contacts candidates via various platforms, including Honest’s recruiting platform and/or email or text message. If working with candidates directly, Honest will contact candidates using an honestmedicalgroup.com email address. For reference, the recruiting process will always include a live phone call and/or real person interview prior to making a formal offer of employment. Honest will never ask for an individual’s confidential personal information or financial account information (i.e., social security number or bank account and/or routing number) prior to a formal offer and will never ask for transfers of money or financial information by email, text, Venmo, or other social media. Further, Honest will never request financial account security information (i.e., PIN number, password, or security access information). We encourage all candidates to be diligent in their job search and to verify the contact information of individuals they are working with. If there are any questions as to whether a communication is coming from Honest, candidates may reach out to talent@honestmedicalgroup.com.

Honest Medical Group Glassdoor Company Review

3.6