Data Analyst, Growth

We’re looking for a Data Analyst to help us expand our Growth analytics and insights practice. You’ll be working with the Marketing and Growth teams to measure performance, highlight retention opportunities, and identify risks based on trends you’ve analysed in our data.

In line with Hootsuite's distributed workforce strategy, our flexible work arrangement allows for remote work or a hybrid model. This role is open to applicants located in Canada. In this role, you will report to the Director, Product Management. 

WHAT YOU’LL DO:

• Present data and insights in a clear and concise manner through the use of visuals, slide decks, and in unconventional ways. 
• Develop, maintain, and optimize analytical dashboards for our internal teams.
• Provide actionable insights and analysis that drive results, inform strategies and maximize opportunities for the business.
• Identify, analyze, quantify and recommend effective data pointers and strategies based on measurable insights and optimizations.
• Undertake complex analysis, but instilling key insights in a simple model for business stakeholders to understand and act upon.
• Build dashboards, reports and metrics to help teams measure and monitor success.
• Leverage Excel, SQL and Tableau as required in building reproducible and concise analysis.
• Contribute to the team’s efforts to create and maintain training and project documentation. 
• Develop specs and proposals for new tables and datasets that would enhance analysis and reporting for the business. 

WHAT YOU’LL NEED:

• Intermediate level experience including a minimum of 1 years experience analysing data and developing advanced reporting and/or dashboards
• Degree or diploma in data analytics, statistics or a related field is a plus
• Advanced querying with SQL
• Ability to analyze data and create compelling visual dashboards with Tableau
• Advanced skills with spreadsheet software (Google Sheets and/ Microsoft Excel, etc.)
• Familiarity with customer behavioural data is a plus, including experience with churn modeling and retention forecasting
• Priority Setting: focuses time/energy on the most important issues/opportunities. Clearly understand how to assess the importance of tasks and decisions
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
• Commitment to Results: consistently achieves results, demonstrating high performance, and challenging self and others to deliver results
• Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding

WHO YOU ARE:

• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.

In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best  work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

#LI-EM #LI-Remote