Senior Product Manager, Capital One Travel Customer Experience

About the job

The Capital One Travel team at Hopper built and maintains a multi-billion dollar travel portal which provides delightful travel experiences for millions of customers. As the Senior Product Manager, Customer Experience, you will partner with a team of Engineers and Designers, to deliver a best in class digital travel experience.

You will write business cases to frame new opportunities, own a product development roadmap, lead sprint planning for a dedicated team of engineers, and obsess over customer feedback to prioritize the most critical product enhancements and new feature launches. You will work in a fast paced environment and be responsible for driving real impact.

• Conduct product discovery to inform new feature development, ingesting feedback from multiple channels, ensuring engineering capacity is spent on the most critical features
• Create and maintain a product development roadmap that clearly highlights the customer and business impact of your work
• Partner with a diverse team to develop and deploy customer facing features, including Design, Engineering, QA, Legal, Finance, Marketing and our B2B Clients
• Manage engineering sprints.  Work with a dedicated engineering squad to test and launch new features at a steady cadence.
• Facilitate learning. Hypothesize and A/B test critical features to drive understanding and seek product-market fit for the work on your roadmap.
• Obsess over data. Become intimately familiar with customer behaviour, incentives and purchase patterns
• Own the experience. Think strategically about how to disrupt travel and deliver experiences that delight and surprise a large customer base, make Capital One Travel the only place you want to book
• Make sense of customer feedback from multiple channels to form a cohesive and streamlined feedback loop

• 3+ years of experience in product management, preferably with a consumer facing product
• Strong product sense for user experience and design 
• Highly proficient analytical abilities to draw accurate conclusions from data, SQL proficiency is a plus
• Exceptional written and verbal communication skills, ability to work with external partners
• Ownership and pride in their work, is uncomfortable with poorly developed products

• Well-funded and proven startup with large ambitions, competitive salary and upsides of pre-IPO equity packages.
• Hopper covers 100% of the premiums for group insurance plan.
• Hopper offers life, short term and long term disability coverage.
• HSA that covers eligible medical and dental expenses.
• All employees and dependents have access to Dialogue’s telemedicine services, anytime, anywhere.
• All employees have access to an RRSP plan with automatic pre-tax withdrawals per pay.
• Please ask us about our very generous parental leave, much above industry standards!.
• Unlimited PTO.
• Carrot Cash travel stipend.
• Access to co-working space on demand through FlexDesk AND Work-from-home stipend.
• Entrepreneurial culture where pushing limits and taking risks is everyday business.
• Open communication with management and company leadership.
• Small, dynamic teams = massive impact.

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