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Job details

Client Support Specialist

HopSkipDrive is seeking a Client Support Specialist to provide outstanding support for clients and consumers with a focus on client engagement and satisfaction.

Skills

  • Proficiency in Google Workspace
  • Experience in providing excellent customer service
  • Ability to multitask and work cohesively in a team

Responsibilities

  • Provide excellent customer service via phone, text, chat, and email
  • Interact with clients, consumers, and caregivers in the community
  • Troubleshoot questions about the app and website
  • Gather and share client feedback
  • Update and maintain FAQs and knowledge base

Benefits

  • Equity for every full-time employee
  • Competitive market compensation
  • Flexible vacation, medical, dental, and vision benefits
  • 401(k) plan
  • Opportunity to work in a VC-backed company with significant upside potential
To read the complete job description, please click on the ‘Apply’ button
HopSkipDrive Glassdoor Company Review
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HopSkipDrive DE&I Review
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CEO of HopSkipDrive
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Joanna McFarland
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BENEFITS & PERKS
Dental Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Vision Insurance
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$37,440/yr - $41,600/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
June 19, 2024

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