Job details
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Client Support Supervisor
HopSkipDrive is seeking a Client Support Supervisor to facilitate prompt issue resolution, manage escalations, conduct QA checks, and collaborate with various departments. We are an equal opportunity employer operating as a drug-free workplace.
Skills
- Strong communication and interpersonal skills
- Ability to multitask and prioritize effectively
- Experience in managing support processes
- Proactive mindset towards problem-solving
Responsibilities
- Facilitate prompt issue resolution for specialists
- Manage escalations and prioritize time-sensitive requests
- Conduct weekly QA checks and provide coaching sessions for continuous improvement
- Monitor team efficiency metrics and performance
- Coordinate schedules and assist in training new specialists
Education
- Bachelor's degree or equivalent experience
Benefits
- Competitive salary and benefits package
- Opportunities for professional development
- Dynamic and innovative work environment
To read the complete job description, please click on the ‘Apply’ button
HopSkipDrive Glassdoor Company Review
Joanna McFarland
3.6
HopSkipDrive DE&I Review
3.8
CEO of HopSkipDrive
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By
HopSkipDrive
Our mission is to give all kids access to opportunity through mobility.
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BENEFITS & PERKS
Dental Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Vision Insurance
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
May 10, 2024
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