Job details
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QA Manager - Customer Service
HopSkipDrive is looking for a Quality Assurance Manager to ensure the highest quality standards and customer satisfaction in our Safe Ride Support team.
Skills
- Quality assurance or quality management experience
- Strong analytical skills
- Excellent communication and interpersonal skills
- Leadership abilities
- Proficiency in using quality assurance tools and software
Responsibilities
- Develop and execute a comprehensive quality assurance strategy aligned with company goals.
- Design and implement standardized processes for evaluating the team's work.
- Conduct evaluations to assess adherence to standards and identify areas for improvement.
- Provide feedback and coaching recommendations for continuous improvement.
- Generate reports on quality assurance findings and trends.
- Investigate and address root causes of quality issues.
Benefits
- Equity ownership for full-time employees
- Competitive compensation and benefits package
- Flexible vacation policy
- Medical, dental, and vision coverage
- 401(k) retirement savings plan
- Opportunity to work in a VC-backed company
To read the complete job description, please click on the ‘Apply’ button
HopSkipDrive Glassdoor Company Review
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By
HopSkipDrive
Our mission is to give all kids access to opportunity through mobility.
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BENEFITS & PERKS
Dental Insurance
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FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
LOCATION
SALARY RANGE
$75,000/yr - $85,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
May 26, 2024
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