Supplemental & Group Claims Trainer

As a Supplemental & Group Claims Trainer at Horace Mann, you will be responsible for developing, facilitating, and enhancing training programs across various departments. Your role includes conducting new hire training, regulatory compliance training, and job-specific sessions tailored to meet the needs of our Supplemental & Group Division. You will also maintain the training library and assist with the rollout of new training resources and technology.

To qualify for the Supplemental & Group Claims Trainer position at Horace Mann, a H.S. Diploma or GED is required, while a Bachelor's Degree is preferred. Experience in training, teaching, or education is highly regarded, along with knowledge of Supplemental & Group products. Familiarity with training platforms like LifePro and Perceptive will give you an edge in this role.

The training process for new hires in Horace Mann's Supplemental & Group Division is designed to ensure comprehensive onboarding. New hires will undergo department-agnostic product and system trainings, specific job training, and compliance training to familiarize themselves with important regulations like HIPAA. Trainers facilitate these sessions to help new employees feel equipped and confident as they begin their roles.

Essential skills for a Supplemental & Group Claims Trainer at Horace Mann include excellent communication and presentation skills to effectively convey information. Strong organizational abilities are crucial for maintaining training resources and schedules. Additionally, having a proactive approach to identifying training needs and improvement opportunities can greatly enhance the training experience for employees in different departments.

Working as a Supplemental & Group Claims Trainer at Horace Mann is rewarding because you play a critical role in empowering educators to protect their futures. You have the opportunity to positively impact the knowledge and skills of your colleagues, ensuring they can provide the best support possible to the educators who depend on our services. Plus, being part of a mission-driven company dedicated to serving educators adds a meaningful dimension to your work.

When developing training programs, it’s important to assess the needs of the division. I focus on creating engaging materials that cater to various learning styles. Additionally, I maintain feedback loops with participants to continually refine training content and delivery methods, ensuring they align with organizational goals.

Certainly! I once conducted a specialized training session for new software that was rolled out across the division. By incorporating hands-on activities and real-world scenarios, attendees reported a significant increase in their confidence using the software, and subsequent surveys indicated higher overall satisfaction with the training.

To ensure the effectiveness of compliance training, I utilize a mix of interactive presentations and case studies to make the content engaging. I also implement assessments and follow-ups to reinforce the material, which helps to gauge understanding and retention of critical compliance requirements, such as HIPAA regulations.

I regularly attend industry webinars, participate in professional training communities, and subscribe to relevant publications to stay current on training technology advancements. Networking with other training professionals also provides insight into new tools and best practices that can enhance our training programs.

When confronted with varied learning speeds, I tailor my approach by offering additional resources for those needing more support, while providing advanced material or projects for quick learners. Facilitating group discussions can also encourage peer learning, allowing trainees to support each other throughout the process.

Feedback is crucial to my training programs’ success. I routinely gather participant feedback through surveys and one-on-one conversations to gauge effectiveness. This feedback informs adjustments I make to the training content, materials, and delivery methods, ensuring a continuous improvement cycle.

I start by collaborating with department leaders to understand their specific needs and challenges. By customizing training content to address these unique requirements and integrating real-life scenarios relevant to each department, I ensure the training is applicable and valuable to all attendees.

In a previous role, I noticed that our training delivery was often bottlenecked due to scheduling conflicts. I led a revision of our training calendar to allow for more flexible training sessions and introduced online modules that could be completed asynchronously. This improved attendance and completion rates significantly.

To assess training success, I use a combination of participant feedback, assessment scores, and performance metrics post-training. By evaluating attendees' readiness and success in applying what they’ve learned, I determine the overall effectiveness and ROI of the training initiatives.

Training is vital in the Supplemental & Group Division as it directly affects the quality of service we provide to educators. Well-trained employees are equipped to understand complex products and regulations, which ultimately leads to better customer experiences and ensures compliance with industry standards.