Hospitality Manager

Overview:

Arch Amenities Group the leading provider of amenities management and consulting services for commercial and residential spaces is seeking a Brand Ambassador / Hospitality Manager for a class A commercial real estate building with meeting & event spaces. The Hospitality Manager will manage the daily operations of the Client Lounge and Amenity Center. You will work alongside Property Management to effectively operate the space which includes Internal Event Sales, Food & Beverage Management and Tenant Engagement Events. In addition, the Hospitality Manager will assist with Leasing tours of the amenity space and the planning and execution of monthly community engagement programs for the building.

Our ideal candidate will have prior hospitality experience in meetings & event management.

Exceptional customer service experience required.

Compensation is $90k-$100K annually

Responsibilities:

• Work closely with Property Management Team to effectively plan and communicate the expressed needs of the customer.
• Be the liaison between Property Management Team and Arch Amenities Group
• Daily presence in the Lounge/Meeting space: greeting customers and assisting with all clients' needs
• Create detailed (BEOs) with meeting details and pricing.
• Collect all outstanding balances prior to the arrival of the customer.
• Manage and build relationships with third-party vendors to enhance customer experience.
• Identify and create catering options/menus to meet client's needs
• Work closely with the customer to ensure room set-ups, AV needs, and special requests are executed properly.
• Maintain accurate data in sales/catering software to update system as business dictates.
• Plan and execute monthly community engagement activities for tenants, per Arch Amenities Standards.

Qualifications:

• Be flexible concerning scheduling needs and requirements.
• Excellent multitasking ability and organizational skills.
• Problem-solving skills.
• Keep abreast of industry trends, share information with all staff.
• Superior quantitative, oral and written communications and problem-solving/strategizing skills.
• Excellent overall computer skills with advanced knowledge of all Microsoft Office software.
• Proactive mindset to anticipate and support changes in our business.
• Conformity to the highest standards of personal integrity and ethical behavior.
• Exceptional customer service abilities.
• Exceptional organizational and time management skills.
• Ability to arrive to work on time and when scheduled