Job details

Hotel Room Attendant

Potawatomi Hotel & Casino (PH&C), owned by the Forest County Potawatomi tribe, is one of the most comprehensive, state-of-the-art entertainment properties in the Midwest, including slot machines, table games, event center, award-winning restaurants, full-service catering, and a luxury hotel, with a variety of business meeting and special occasion venues. In addition to being the premier entertainment destination in the Midwest, PH&C sets the bar high for responsible citizenship through its dedication to charitable giving, responsible gambling, and sustainability.

PH&C operates on growth-oriented Mission, Vision, and Values statements that emphasize providing opportunities, being the premier entertainment destination in the Midwest, and most importantly, acting with integrity in everything that we do. While carrying out the job duties listed below, the Hotel Room Attendant will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our Mission, Vision, and Values.

Principal Duties and Responsibilities (*Essential Functions)

Perform housekeeping duties for assigned rooms to maintain guest rooms, bathrooms, and other areas of the hotel in clean and orderly condition.

Clean the required numbers of rooms each shift to meet department needs and standards.

Clean bathrooms and scrub and disinfect toilets, bathtubs, showers, sinks, and counters, and other bathroom fixtures. Replenish bathroom amenities in guest rooms.

Wash, dust, and wipe down furniture, fixtures, mirrors, windows, woodwork, and other structural fixtures, decorative objects, and furnishings in guest rooms.

Clean flooring in guest rooms including but not limited to vacuuming carpets; sweeping; scrubbing the floors on hands and knees, and mopping floors. Operate cleaning equipment including but not limited to vacuums, floor cleaners, and mops.

Remove and replenish supplies such as linens, towels, bathroom amenities, drinking glasses, cleaning supplies, and other items.

Collect and change bedding and linens in guest rooms for laundering.

Remove trash, room service items, recyclables, and other debris and dispose of properly.

Interact with all hotel departments to ensure that cleaning needs are completed and performed in a safe and timely fashion with minimal disruption to business operations.

Report safety hazards, repair needs, or maintenance issues to supervisor or manager.

Assists to move or flip mattresses when needed.

Respond to guest inquiries, special requests, or complaints promptly with positive resolutions.

Collect and report all items left by guests in rooms or public areas.

Perform job duties in full compliance with departmental Internal Controls, policies, procedures, and regulations.

Perform other duties as assigned.

Job Qualifications

High School diploma or equivalent and hotel housekeeping experience is preferred.

Ability to work with various cleaning agents, tools, and equipment and be trained in blood borne pathogens and perform required blood borne pathogens procedures.

The ability to maintain discretion in handling confidential information.

The ability to interact with customers and team members in a professional manner.

The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.

While performing the duties of this job, the team member is required to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, bend and move freely throughout and property for duration of scheduled shift in a physically demanding, fast-paced environment. The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member is required to lift, carry, push, pull, or move objects up to 25 pounds regularly and up to 50 pounds or more occasionally, with assistance. Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Conditions
The noise level is usually quiet. When on the casino floor, the noise level increases. The facility is not smoke free. While performing the duties of this job, the team member is regularly exposed to cleaning chemicals used in the maintenance of the property, and exposed to blood borne pathogens.

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.

Potawatomi Hotel & Casino Glassdoor Company Review

3.7