Account Manager - SaaS

As a remote Account Manager at Alto (a Houseful brand), you will manage client relationships within the Property Industry. You will act as a trusted advisor, ensuring customers are fully leveraging Alto’s platform to meet their business objectives.

Responsibilities:

• Client Management: be the primary point of contact for a portfolio of clients to ensure client satisfaction and identify opportunities for additional value

• Retention & Growth: lead contract renewals and identify upsell/cross-sell opportunities to maximise account value and revenue growth and mitigate churn

• Client Onboarding: ensure a smooth and efficient transition onto the Alto Software platform through training and troubleshooting issues
• Advocacy: act as the voice of the customer within Alto Software and relaying client feedback to product development and customer success teams
• Data reporting: monitor and report on client account health, usage metrics, satisfaction levels, and help clients improve their usage of Alto

• 3+ years of experience in sales, account management, customer success, or relationship management in the SaaS & property industry
• Strong understanding of SaaS business models and the software implementation lifecycle
• Proven track record of managing client relationships and driving account growth
• Excellent communication, presentation, and problem-solving skills
• Ability to analyse data and generate actionable insights for clients
• Proficient in CRM tools and familiar with account management software

Let us know if you're interested by applying for this role and we'll be in touch!

Alto is a CRM for estate agents and a market leader in delivering advanced software solutions for the property industry.

• An excellent base salary and commission (we’ll reply with details)
• Everyday Flex - greater flexibility over where and when you work
• 7.5% pension contribution by the company
• 25 days annual leave + extra days for years of service
• Fertility Treatment Financial Support
• Enhanced Parental Leave
• Day off for your birthday, house move, good deed day, and digital detox day
• Cycle to work and electric car schemes
• Group Income Protection and private medical insurance
• Gym on-site in London – or membership in regional offices
• Talent referral bonus up to £5K