Housing Specialist

We are looking for a patient, empathetic people who want to help and make a difference in the lives of individuals and families needing housing assistance – either an immediate need for shelter or imminent homelessness.

Get hired and get $1,500!*

• $500 in the payroll following 30 days on the job
• $1,000 in the payroll following 90 days on the job

• Applies to new hires joining United Way of CT only

What you will do

• You will field calls, chats, and texts from adults and youth in need of assistance, listening carefully to their needs and providing information and referrals to community-based providers.
• You will provide problem-solving support to callers with more complex needs, linking callers with resources in the community.
• You will document communications, ensuring continuity and follow-up as needed.
• You will also work with local social service agencies to identify gaps, communicating needs to leadership that will improve the quality of Connecticut’s social service infrastructure.

What you will do

• You’ll participate in a training program to thoroughly prepare you for this critical role
• You will take calls from clients in need of housing assistance, listening carefully and assessing their housing circumstances.
• You will provide information and coordination with community resources to help resolve housing matters.
• You will document communications, ensuring continuity and follow-up as needed.

Available shifts

Full Time:

Saturday through Wednesday 8:00am - 4:30pm

Wednesday through Sunday 8:00am - 4:30pm

Monday through Friday 8:00am - 4:30pm

Tuesday through Saturday 8:00am - 4:30pm

Part Time Openings:

Saturday through Monday 8:00am - 4:30pm

Monday through Wednesday 8:00am - 4:30pm

Monday through Wednesday 8:00am - 4:30pm

Why you should work here

• Competitive pay plus
• On-the-job training with the opportunity for professional growth within United Way
• Opportunity to work as part of a team passionate about raising the quality of services in our state

The Pay

• $21.00 per hour PLUS shift differential
• Additional $0.75 per worked hour for certified Spanish- or Portuguese-speaking staff ($1.50 per hour worked for both languages) after 90 days on the job

Benefits for Regular Full-Time positions:

• An outright 8% 401(k) contribution.
• 20 days of Paid Time Off in a calendar year – you begin accruing immediately!
• 13 paid holidays per year.
• Generous health benefits including 80% coverage of your medical plan premium and deductible.
• Tuition reimbursement after 1 year
• Employment at UWC counts toward Public Service Student Loan Forgiveness.
• Supportive, culturally diverse, and inclusive company culture.
• Comprehensive training of 8 weeks
• And more!

• Training takes place Monday – Friday, 8a – 4:30p regardless of work shift. After job training, position will be hybrid (in office and remote).

Who you are

• You have at least a High School or GED, and ideally a Bachelor's or Associate’s degree in related field such as social work, psychology, or counseling.
• You have either experience in the social services field or experience working in a call center or customer service capacity.
• You are good at multi-tasking and are comfortable providing support to many callers in short succession while working independently.
• You are comfortable with technology.

United Way of Connecticut, Inc. endeavors to make www.ctunitedway.org accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact (860) 571-7500. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

United Way fights for the health, education, and financial stability of every person in every community. We unequivocally denounce racism and ethnic discrimination in all forms, and we remain committed to building a future of greater opportunity and true equity for all people living in our communities. We act by tackling the structural barriers to equity from past and present systemic racism that have impeded the health, safety and wellbeing of traditionally marginalized people.