HR Program Manager, Aftermarket & Customer Support (A&CS)

Your Responsibilities

As a HR Program Manager for Aftermarket & Customer Support (A&CS), you will facilitate, support and/or lead key HR programs and products, including those associated with the strategic A&CS People Big Bet in collaboration with the global A&CS HR team, A&CS LEAP team, and business stakeholders. In addition, you will:

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  Manage the Global A&CS Workforce Plan including report outs to A&CS leadership, collaboration with A&CS HR partners and business leaders, and facilitation of our Investment Committee.
• Serve as HR liaison for the A&CS LEAP team, guiding projects, connecting their employee-led efforts to our strategy, and ensuring strong execution and communication for our employees.
• Analysis of A&CS HR metrics and data to generate insights and recommendations for corrective action or innovation.

Visa sponsorship is NOT available for this position.

What Skills You Need

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  3 or more years of demonstrated experience managing a high volume of projects or high-volume work, both strategic and tactical.
• 3 or more years of experience operating with high levels of ambiguity, with a bias for action.
• Highly organized, able to prioritize and work under pressure on multiple projects at the same time.
• Collaborative team player with a strong drive to create a positive John Deere employee experience.
• 2 or more years experience presenting to and collaborating with Director level leaders.
• Expert at influencing without authority and navigating complex stakeholder environments to drive for results.
• Strong interpersonal skills with the ability to communicate at all levels of the organization.
• Ability to use analytics (advanced Excel) with large data sets to generate insights and make recommendations based on the data.
• Competency in Microsoft applications including PowerPoint, Excel and project management tools.
• You must be solutions focused, forward thinking, and bring a positive vibe to influence change.
• Ability to travel up to 25% domestically, based on business needs.

What Makes You Stand Out

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  Experience and knowledge of the Aftermarket, Parts, Customer Support or Product Support functions.
• Functional knowledge of HR, including HR Operations, Talent Acquisition, Compensation, Benefits, Learning & Development, Performance Management, Employee Relations, Workforce Optimization and HR Reporting preferred.
• If no HR experience, a demonstrated commitment to improving the employee experience, positive change, diversity and inclusion.
• Experience as a people leader of salaried or production employees.
• Experience leading and/or working with Employee Resource Groups.
• Passion for diversity & inclusion and fostering a diverse, inclusive workplace.
• Experience working with L3, L4 and L5 leadership.
• Global acumen and experience working with global teams.

Education

Ideally, you will have a degree or equivalent related work experience in the following:

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  Bachelor’s Degree (any discipline is acceptable)