Job details

HR Services Specialist

At Oshkosh, we build, serve and protect people and communities around the world by designing and manufacturing some of the toughest specialty trucks and access equipment. We employ over 15,000 team members all united by a common purpose. Our engineering and product innovation help keep soldiers and firefighters safe, is critical in building and keeping communities clean and helps people do their jobs every day.

The Human Resources (HR) Services Specialist is a critical and foundational role to the HR organization; facilitating a virtual, high touch experience to our team members. You will provide excellent customer service through phone and digital interactions and partner closely with internal HR Stakeholders including HR Business Partners, Benefits, Compensation, Talent Acquisition, and Payroll to resolve issues. You will identify and implement process improvements and identify opportunities to enhance the team member experience in the moments that matter most. This role will heavily utilize ServiceNow to respond to team member inquiries and fulfill HR related requests.

YOUR IMPACT

These duties are not meant to be all-inclusive and other duties may be assigned.

Facilitate a People First experience as the first line of contact for team members needing assistance from HR via phone or electronically through the ServiceNow case management system.
Resolve or escalate team member inquiries related to benefits, compensation, talent management, policy interpretation, HR technology, or other HR related topics.
Maintain complete professionalism in all communications with customers
Write and maintain knowledge articles that will support team members to have immediate access to relevant information.
Conduct regular data audits of team member data within Workday system.
Coordinate with team members and global HR team to gather data and resolve problems; identify issues, recommend actions and provide technical assistance to HR systems.
Perform data maintenance/entry for mass updates during times of large organizational change.

MINIMUM QUALIFICATIONS

High School Diploma or equivalent
Two (2) or more years of relevant experience in Human Resources

STANDOUT QUALIFICATIONS

Associates or Bachelors degree
Ability to work within a high-volume customer service atmosphere
Experience with ServiceNow platform
Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, etc.) skills
Verbal and written communication skills

WORKING CONDITIONS:

Physical Demands: Frequent Sitting, earing, Talking, Visual, Typing, Manual Dexterity; Seldom Standing, Walking/Running, Reaching.

WHY OSHKOSH?

Moving the future forward is our priority and this includes your future. We encourage professional development and champion our employees’ success through various skills and training opportunities. Named one of the World’s Most Ethical Companies™ by Ethisphere Institute for six consecutive years, everything we do at Oshkosh is guided by our core values and the 15k+ team members around the world who embody them.

We put people first. We do the right thing. We persevere. We are better together.

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at: 920-502-3009 or corporatetalentacquisition@oshkoshcorp.com.

Oshkosh Corporation is an Equal Opportunity and Affirmative Action Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.