Artificial Intelligence Architect

At HTC Global Services our associates have access to a comprehensive benefits package that includes Health, Dental, Vision, Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short- & Long-Term Disability Insurance, and a variety of other offerings.Job Description:We are seeking an experienced Senior Technical Architect with expertise in Artificial Intelligence (AI) and Machine Learning (ML), specializing in Google's suite of AI products. The ideal candidate will have a proven track record in designing and implementing advanced chatbot solutions that serve as intelligent agents, capable of providing information from company-approved data sources tailored to specific customer needs.Key Responsibilities:• Lead the architecture and design of AI/ML solutions, with a primary focus on chatbot development using Google's AI products.• Develop sophisticated chatbots that can act as intelligent agents, integrating with company-approved data sources to provide accurate and relevant information to customers.• Design and implement natural language processing (NLP) and natural language understanding (NLU) systems to enhance chatbot interactions.• Architect scalable and secure solutions for deploying AI models and chatbots in production environments.• Collaborate with data scientists, software engineers, and product managers to align AI solutions with business objectives and customer needs.• Evaluate and integrate various data sources, ensuring chatbots can access and utilize company-approved information effectively.• Implement personalization and context-aware features in chatbots to enhance user experience.• Develop strategies for continuous improvement of chatbot performance through machine learning and user feedback.• Ensure compliance with data privacy regulations and company policies in all AI/ML implementations.• Provide technical leadership and mentoring to the AI/ML development team.Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.HTC is proud to be recognized as a National Minority Supplier and an equal opportunity employer of protected veterans.