Administrative Assistant, Sr. & Individual Services

Job DescriptionABOUT HUB:In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world's largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected-through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of-a-kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.WHY CHOOSE HUB?Throughout our network of more than 450 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees, and provide continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfactionWe Are The Perfect Fit If You• are seeking a progressive work environment at a rapidly growing organization• have a desire to help others protect their future• have an entrepreneurial spirit and are challenged by the opportunity to grow the business• are focused on learning and development to enhance your industry knowledge and expertise• are a self-starter willing to invest time and energy to learn the technical aspects of our business• believe in integrity and building success by developing relationships with othersJob SummaryThe Administrative Assistant provides support to the Senior & Individual Services Team by performing clerical and administrative tasks in order to support customer needs.Duties & Responsibilities• Duties & Responsibilities• Answer calls from Senior and Individual Services phone line• Assist in the preparation of quotes• Assists team members with various claims and benefit issues.• Review applications for missing information• Follow-up with carriers to confirm application received and track progress• Maintains accurate and organized account files by appropriately documenting conversations with clients and carrier representatives; updates all HUB computer systems and automated agency management systems; ensures the accuracy of data• Make outgoing calls to clients to schedule appointments and gather information• Order Client ID Cards• Prepare Provider Directories• Renew existing policy information within Broker Management System• Research commission payments and billing issues.• Performs other duties and projects as assignedQualifications• High School / GED• 1-2 years administrative experience or equivalent combination of education & experienceKnowledge / Skills / Abilities• Ability to effectively and professionally communicate orally and in writing with internal and external customers.• Desire to learn and grow within the insurance industry.• Ability to respond to customer needs, solicit customer feedback to improve service, and handle difficult or emotional customer situations promptly and accurately.• Confidence and demeanor to effectively interact with all levels within the organization.• Ability to efficiently gather pertinent information and facts, analyze and solve problems timely and thoroughly.• Computer skills: proficiency with Microsoft Office Suite and Outlook.• Critical Thinking: Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.Working Conditions and Physical Demands• This position primarily involves remaining in a stationary position for the majority of the workday.• The person in this position frequently communicates with colleagues and clients both in person and on the telephone; must be able to communicate and exchange accurate information.• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.LIKE US SO FAR?Take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. Apply online today!Are you a veteran? Disabled? We welcome ALL candidates and are proud of our wonderfully diverse employee population.HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .#CAEEOAA PolicyE-Verify ProgramWe endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 or USRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.Disclosure required under applicable municipal regulations in NY and NJ, as well as the law in Colorado, California and Washington states: The expected salary range for this position is $18.00- $20.00/hr and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.Department Account Management & ServiceRequired Experience: 2-5 years of relevant experienceRequired Travel: No Travel RequiredRequired Education: High school or equivalentHUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .EEOAA PolicyE-Verify ProgramWe endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 or USRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.